This ISTQB Foundation - Usability Testing training course will teach the essentials of usability and how to effectively evaluate usability, user experience and accessibility. You will learn to plan and prepare for usability testing and select the most appropriate testing location and human resources. After understanding the application of usability reviews, testing and surveys you will be able to propose the most effective usability testing approach.
By attending ISTQB Foundation - Usability Testing workshop, delegates will learn to:
- Understand the concepts of usability, user experience and accessibility.
- Understand the objectives of usability, user experience and accessibility evaluation.
- Compare usability, user experience and accessibility evaluation.
- Understand the three approaches to usability, user experience and accessibility evaluation: Usability review, usability testing and quantitative user surveys for satisfaction measurement.
- Understand the differences between formative (qualitative) and summative (quantitative) usability evaluation.
- Understand the key elements of human-centered evaluation.
- Understand the human-centered design process.
- Understand the usability evaluation approaches that work well in agile software development lifecycles.
- Understand typical usability, user experience, and accessibility risks
- Analyze a given project at the design or evaluation stage, and identify the types of usability risks that are likely to occur
- Understand the general content and applicability of ISO usability standards and manufacturer guidelines to particular types of project/application
- Understand the general content and applicability of ISO 9241-171 (Software Accessibility) and the Web Content Accessibility Guidelines (WCAG) 2.0 to particular types of project and applications
- Understand the general content of accessibility legislation (UK Equality Act 2010 and Americans with Disabilities Act)
- Understand usability review as a method for evaluating usability, user experience and accessibility
- Understand the differences between informal usability review and expert usability review
- Analyze the usability aspects of a software application using the usability review method “heuristic evaluation” according to a checklist provided in the syllabus
- Understand the principal steps in the usability testing approach
- Understand the content of a usability test plan
- Understand the content of a usability test script
- Define a simple usability test task for a given project
- Understand considerations to be applied when deciding on a location for usability tests
- Understand the advantages and disadvantages of a usability test lab
- Understand the key activities in a usability test session
- Understand the procedure to apply for analyzing findings from a usability test
- Understand the classifications and ratings for usability findings
- Review a usability test report for a given project
- Understand how to overcome internal resistance to usability findings
- Apply a given list of best practices to report and communicate results
- Understand the quality control activities for a usability test
- Understand the most frequent and serious mistakes in usability testing
- Understand the purpose and approach adopted in user surveys
- Understand the principal content and objectives of the public user questionnaires SUS, SUMI and WAMMI
- Select appropriate method(s) for verifying and validating usability, user experience and accessibility in a given project
- Understand the principal tasks and responsibilities of the Usability Tester
- Understand the principal tasks and responsibilities of the Moderator and the Note-Taker