This Cyara Web Emulation training course focuses on both the setup and execution of customer side and agent chat solutions for the web channel. Learn how Cyara can emulate a customer, navigate web pages to reach a chat session, and interact with an agent bot or live agent using predetermined scripts. You will also learn to configure an emulated agent to answer the chat request from an emulated customer and test the CX-AX experience.
- Knowledge of Cyara Platform
The Cyara Web Emulation workshop is ideal for:
- Testing, contact center and operations subject matter experts, but is also relevant to any technical resource.