Cyara IVR Application Testing

This Cyara IVR Application Testing training course focuses on using Cyara Velocity to accelerate your CX Development initiatives for both simple and complex IVR applications. Using the skillsets attained from the Platform Essentials course, you will learn how to quickly and easily execute a simple IVR Application Test or Regression suite and analyse the results.

For complex IVRs, we will guide you through using the Cyara CX Model UI to either design a new or map an existing IVR Application, then automatically generate the test suites for IVR Application Testing execution and analysis. You will also learn how to use the Cyara CX Model as your primary IVR application documentation source, spend time becoming familiar with the test case auto transcription and omnichannel features and how to apply them under various scenarios.