This Cyara Agent Desktop Automation training course focuses on the configuration and use of the Cyara Virtual Agent Desktop module, including the integration with a desktop application. This course guides you through basic scripting techniques using the Macro Scheduler application before introducing scripting in conjunction with the Genesys Workspace Desktop Edition application. Learn how to create advanced scripts to mimic real-life agent interactions and workflows.
- Knowledge of Cyara Platform
- Knowledge of Agent Emulation
The Cyara Agent Desktop Automation workshop is ideal for:
- Testing, contact center and operations subject matter experts, but is also relevant to any technical resource.