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OSS/BSS

( Duration: 5 Days )

The OSS & BSS training course introduces the fundamentals of Business Support Systems (BSS) and Operation Support Systems (OSS), the information technology infrastructure that gives carriers and service providers the ability to create, deploy, manage, and maintain network-based services and applications. This course covers the details of BSS & OSS for current and next generation applications, services and networks.

By attending OSS & BSS workshop, delegates will learn to:

Understand what OSS and BSS are?
Explore OSS/BSS requirements for service providers
Understand what different solutions can be used to enable service providers to maximize their profit, minimizing their costs and creating and managing their services and networks smoothly, and the benefits and limitations of each solution
Understand what automated and optimized end-to-end processes look like and how they could be implemented

The OSS & BSS class is designed to provide a general overview for strategic or technical managers, consultants, communications professionals, software engineers, system engineers, network professionals, marketing and sales professional, IT professionals, and others who plan on using, evaluating or working with OSS (Operations Support Systems) and BSS (Business Support Systems).

COURSE AGENDA

Introduction to BSS/OSS

Operation Support Systems (OSS)
Business Support Systems (BSS)
Teleco vs. Enterprise
Telco vs. Cable/MSO
Wireless SPs
Current BSS/OSS Issues
Legacy BSS/OSS Environment
Next Generation BSS/OSS Market
Next Generation BSS/OSS Architecture and Requirements
Next Generation BSS/OSS Design
Role of ITU-T/TMN/ETSI/ANSI/TMForum Standards
BSS/OSS Integration
Middleware and EAI
Advanced Client-Server BSS/OSS Design Alternative
CORBA/IDL/IIOP, Java/EJB, J2EE, .NET, Web Services, OSI/Q3, DCOM
BSS/OSS and Interconnection Issues
tML (T1M1.5/ANSI standardization of XML for OSS Interconnection )
Overview of TOM, eTOM and NGOSS
Optimizing End-to-End BSS/OSS Strategies

BSS/OSS ARCHITECTURE AND FRAMEWORK

Business and Enterprise Management
Service Creation and Delivery
Customer Care Management
Network Management
Processes and Business Logic
OSS/BSS Framework Components
Service Orders
Billing Mediation
Rating
Billing
Network Operations Support
Engineering and Planning
Network Planning & Development
Service and Network Provisioning
Workflow Management
Inventory Management
Trouble/Repair Management
Network Management
Network Maintenance & Restoration
Network Data Management
Data is Key

BSS/OSS Functional Characteristics

NGOSS and eTOM
OSS Functional Characteristics and Components
TMN Management Functions
TMN Management Layers
TMN Compliance Characteristics
OAM & P Requirements
Configuration Management
Fault Management
Performance Management
Accounting Management
Security Management
New OSS Requirements Supporting Next Generation Networks

Applications and Typical Implementations

Billing
Customer care
Provisioning
Marketing and Sales Support
Workforce Management
Network Management
Inbound Web-Based Gateways
Outbound Gateways
Interconnection
Fraud Detection and Security
Churn Management
Emerging Technologies

Impact of New and Advanced Services

DSL Services
IP based Services
VoIP
IP VPNs
Broadband
Data Services
Storage on Demand
Videoconferencing
IP-ATM Services
Service Level Agreement (SLAs)
Customer Self Provisioning
Real-Time Access to Customer Data/Accounts
Flow-Through Provisioning

Software Technology Trends

BSS/OSS Implementation Alternatives
Object-Oriented Programming Technologies
New Management Platforms and Middleware
DCE
CORBA
Java/J2EE/J2SE/J2ME
.NET
Web Services
TINA-C
XML/tML
Software Development Processes
Next Generation Expert Systems
Data Warehousing
Enterprise Application Integration (EIA)

MAJOR DRIVERS FOR NEXT-GENERATION OSS and BSS

BSS/OSS Infrastructure of Telcos and Enterprises
BSS/OSS market trends
Vital competitive elements for converged services
Telcos and enterprises need new business systems to support the proliferation of services they will offer
Convergence of telephony and broadband
Competitive and converged marketplace
Open-Billing solutions
How to evaluate a potential BSS for converged services

BSS/OSS Interconnection and Integration

Industry Approach
Service Providers Profile
Vendors Profile
Open Interfaces
Integration of Business and Systems Contex
Business Process Optimization
Automation
Workflow Enabled Management Application Integration
Workflow Standardization
Building Integrated OSS Infrastructure
Integrated Platforms
Business Agreements
Information Agreements
Catalyst Projects
Implementing Workflow
Extension of the workflow to trading partners and incumbent local exchange carriers (ILEC)
Interconnection Gateways
BSS/OSS product solutions and vendors
Immediate and future needs

BSS/OSS Processes

Service Fulfillment
Provisioning and Activation
Flow-through Provisioning
OSS Interconnection
Engineering and Operations
Requirements for Creating and Managing the Network
Planning and Engineering
Inventory
Network Design and Provisioning
Network Monitoring and Maintenance
Network Data Mediation
Requirements for Managing the Service Offerings
Service Planning and Development
Service Provisioning
QoS Management
Usage Rating
Tariffing
Billing and Formatting
CRM
Managing customer relationships
Self-service shopping, provisioning, account maintenance, trouble reporting and billing applications
Increased flexibility in Billing platforms to accommodate credit and debit cards, prepaid services, gaming and others
Customer’s ability to create and maintain customized service offerings
Fraud
Churn Management

Creating and Managing the Next Generation Services and the Networks

Planning and Engineering
QoS
Inventory
Network Design and Provisioning
Network Monitoring and Maintenance
Network Data Mediation
Managing the Service Offerings
Service Planning and Development
Service Provisioning
Service Quality Management
Usage Rating
CRM
Creating and managing the network
Managing the service offerings
Managing customer relationships
Designs on OSS Integration
Incumbent concerns
Integrate now, benefit later

Process Modeling Approach

Level 2 Process Decompositions with Brief Descriptions
Operations Processes
Fulfillment (F) Processes
Assurance (A) Processes
Billing (B) Processes
Operations Support & Readiness (OSR) Processes
Customer Relationship Management Level 2 Process Descriptions
Strategy, Infrastructure and Product Processes
Enterprise Management Processes
Operations Support & Readiness Level 3 Process Decompositions with Brief Descriptions
The eBusiness SP Enterprise
eBusiness Environment
eBusiness Strategy and Service Provider Business Models
eBusiness Processes for Service Providers
Business Process Frameworks

BSS/OSS Vendors

Software Development Toolkit Providers
Solution Providers
Independent Software Vendors
Market Position
Products Offering
Standards Compliance
Strategy
Strengths
Weaknesses
Assessments

TMForum (Telemanagement Forum) Activities and Standards

TeleManagement Forum’s Telecom Operations Map (TOM/eTOM)
Service Assurance Program
Service Fulfillment Program
NGOSS (New Generation OSS) Catalyst Projects
NGOSS Architectural framework
Overview of Catalysts

Encarta Labs Advantage

One Stop Corporate Training Solution Providers for over 6,000 various courses on a variety of subjects
All courses are delivered by Industry Veterans
Get jumpstarted from newbie to production ready in a matter of few days

Trained more than 50,000 Corporate executives across the Globe
All our trainings are conducted in workshop mode with more focus on hands-on sessions

View our other course offerings by visiting https://www.encartalabs.com/course-catalogue-all.php

Contact us for delivering this course as a public/open-house workshop/online training for a group of 10+ candidates.

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