The Preventing Workplace Violence training course is meant for Workers or managers, including those in Human Resources, who need to learn to recognize, prevent, and deal with workplace threats and violence.
The Workplace Violence surveys show that one out of every four employees will be somehow impacted by violence, threat of violence, or criminal activity in the workplace. Everyone at work today should be equipped with the skills for handling potentially dangerous events and preventing them from escalating into violence and terror.
Whether you are an employee who is faced with the threat or potential for harm, or a manager (including human resources personnel) taking the lead in creating a safe work environment, this course will help them learn the required skills. It focuses on identifying potentially threatening behaviors and environments, taking preventative actions to thwart violent situations before they are even considered, and handling emergencies with a cool head to reduce the potential of violence. Easy to remember tactics and strategies are also provided. Upon course completion, you will have the skills and tools to recognize threats, how to bring them forward, how to deter and diminish a variety of dangerous situations, and thus ensure a safe work environment.
By attending Preventing Workplace Violence workshop, delegates will learn to:
- Identify the different types and levels of workplace violence
- Recognize the profile of the potentially violent individual and see early warning signs
- Use disarming response techniques in crisis or volatile situations
- Recognize the legal aspects of a secure work environment
- Understand the basic levels of human needs and know when and how to handle difficult situations such as disciplining, terminating, providing performance feedback
- Detect stress and stressors in the workplace and create a strategy for conquering stress
- Effectively deal reactively and proactively with feelings of anger, frustration and even being out of control
- Diffuse threatening situations with others who display behaviors associated with anger, intimidation, and hostility
- Use coaching strategies to alleviate others' defensiveness and help others back down with dignity