Conflict is inevitable when different personalities interact with one another. Nothing can destroy productivity, derail projects or damage organisational reputation faster than workplace conflict. Whether it smoulders just beneath the surface or becomes open warfare, conflict can paralyse work teams or even entire organisations. Conflict, while often avoided, is not necessarily bad. In fact, conflict can be good for individuals, teams and organisations because it encourages open-mindedness and helps avoid the tendency toward group think that many organisations fall prey to. The key is learning how to manage conflict effectively so that it can serve as a catalyst, rather than a hindrance, to organisational improvement.
This Managing and Preventing Conflict training course prescribes the best approaches to troubleshoot issues at workplace and successfully navigate challenging conversations with direct reports or peers when emotions run high and positive outcomes are critical. You will learn to assess and diagnose issues from all sides, understand different personal styles, and implement a proven problem-solving approach to find workable resolutions that strengthen relationships and results.
By attending Managing and Preventing Conflict workshop, delegates will learn to:
- Identify potential points of disagreement before conflict surfaces
- Implement an effective procedure to resolve and avoid conflict
- Work through a proven conflict management process
- Exercise powerful interpersonal skills for open communication
- Seek third-party facilitators when solutions are not readily available
The Managing and Preventing Conflict class is ideal for:
- Business owners
- Senior management
- Managers, supervisors, team leaders and executives