Having difficult conversations may never be easy, but there are ways to make those conversations both productive and as painless as possible. In reality, like it or not, everyone will bound to face difficult conversations. Because it is an important part of our life. But it’s one we’d rather not have. Not only it happens at work, but you will find that you still have to face these types of conversations at home, with friends, and in social situations. It's a situation that can't be avoided but you have to be head-on with it in order to make progress on your work. These meetings not only will happen with direct reports on a project team, but also with other stakeholders.
This Handling Difficult Conversations training course provides some practical tips to understand what makes conversations difficult and find ways to manage them effectively so that a win-win solution is achieved and addresses all stakeholders' concerns.
By attending Handling Difficult Conversations workshop, delegates will learn to:
- Be prepared for difficult conversations at work.
- Recognize and manage difficult behaviors to achieve a positive outcome.
- Know the guidelines to convey positive & negative feedback effectively.
- Maintain balance in the face of antagonism and conflicts.
The Handling Difficult Conversations class is ideal for:
- Anyone who wants to develop skills to approach difficult conversations with confidence, especially for those who manage staff, work in collaborative environments and/or who routinely negotiate or deal with difficult people (customers or suppliers)