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EncartaLabs

Effective Communication

( Duration: 3 Days )

Any organization looking to position themselves strategically on the global market will know better than to ignore the importance of effective communication skills by their representatives. A single interaction has the potential to make or break a business opportunity, land a million-dollar contract or cause a loss of clients altogether.

In fact, any organisation looking to grow their own brand must invest in the communication competency of their people. This Effective Communication training course will help to build on your communication strengths and learn new and interesting techniques to add to your skillset. This course will empower you to become an advanced communicator at your workplace. Through this course, you will be able to apply the skill of presenting your message in a way that others will appreciate.

At the end of this Effective Communication workshop, delegates will learn:

  • Various Types of Communications
  • Role of Effective Communication
  • Overview of Phonetics, Homophones and their Importance
  • Theories & Models of Communication
  • Strategies to Improve Communication
  • Understanding Communication Systems
  • Business Communication
  • Managerial Communication
  • Communication Across Cultures

  • PPT Presentation - Interactive Session
  • Case Studies
  • Stories
  • Video Sessions
  • Activity / Group Work
  • Games and Fun Based Learning

COURSE AGENDA

1

Building a Foundation

  • Adopting simple, concise and direct language
  • Identifying basic communication principles
  • Applying a communication process model
2

Determining outcomes and results

  • Soliciting feedback
  • Matching intentions and results
3

Initiating communications

  • Figuring out what to say and the best way to say it
  • Paying attention to verbal and nonverbal cues
  • Creating a strong connection when face-to-face communication is missing
4

Creating value in your conversations

  • Strengthening your relationships
  • Distinguishing value from waste
5

Taking personal responsibility

  • Recognizing your role in communications
  • Identifying internal and external factors that impact your communications
  • Establishing message feedback
  • Communicating nondefensively
6

Identifying the four communication styles

  • Recognizing your style and the style of others
  • Strengths and blind spots of each style
7

Bridging communication styles

  • Closing communication gaps
  • Being flexible without compromising your identity
8

Tools for active listening

  • Asking clarifying questions
  • Confirming the message
  • Demonstrating respect, empathy and sensitivity
  • Listening for the entire message
9

Interpreting nonverbal cues

  • Intonation
  • Rate of speech
  • Volume
  • Gestures
  • Facial expressions
  • Posture
  • Use of space
  • Dress
  • Eye contact
10

Creating openness

  • Determining when to speak up and when not to
  • Identifying appropriate degrees of disclosure
  • Establishing value and trust
11

A three-dimensional model of behavior

  • Identifying how you interact with others and how to make improvements
  • Calibrating the variance between what you want and what you express
12

Matching your body language to your message

  • Enhancing your message to gain your intended results
  • Creating believable and credible messages
  • Ensuring that your attitude supports communication
  • Speaking through silence
13

Navigating beyond cultural boundaries

  • Developing greater sensitivity to cultural differences
  • Building greater accountability and trust on virtual teams
14

Working with filters and assumptions

  • Raising your awareness to avoid misunderstandings
  • Uncovering hidden assumptions
  • Recognizing filters in yourself and others
15

Dealing with anger

  • Overcoming personal challenges
  • Expressing your anger constructively
  • Minimizing defensive reactions in others
16

Managing emotionally charged situations

  • Defusing an emotional situation while maintaining your composure
  • Taking responsibility for your emotions

Encarta Labs Advantage

  • One Stop Corporate Training Solution Providers for over 6,000 various courses on a variety of subjects
  • All courses are delivered by Industry Veterans
  • Get jumpstarted from newbie to production ready in a matter of few days
  • Trained more than 50,000 Corporate executives across the Globe
  • All our trainings are conducted in workshop mode with more focus on hands-on sessions

View our other course offerings by visiting https://www.encartalabs.com/course-catalogue-all.php

Contact us for delivering this course as a public/open-house workshop/online training for a group of 10+ candidates.

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