Those who embrace conflict can build understanding and better relationships—and experience greater personal and professional success. But managing conflict is not easy. In Conflict Management training course you will discover your own emotional triggers and learn how to manage difficult encounters with diplomacy, tact, and credibility.
By attending Conflict Management workshop, delegates will learn to:
- Build trust and credibility with colleagues and team members
- Leverage potential conflict situations as opportunities for critical conversations that enhance work relationships
- Gain confidence in holding difficult conversations calmly and assertively
- Manage conflict situations proactively
- Increase your effectiveness in managing conflict
- See an uptick in your overall performance
- Getting a handle on and gaining insights into your conflict management style through self-assessment (TKI®)
- Role playing to practice techniques and new skills in a safe environment
- Sharing of best practices for approaching conflict management
- Transferring your learning back to your work environment using job aids and other resources
The Conflict Management class is ideal for:
- Professionals and managers who want to enhance their ability to deal with conflict situations productively.