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EncartaLabs

Coaching for Superior Performance

( Duration: 2 Days )

Do you find it difficult to talk to your employees about their performance? Do they react defensively when given performance feedback?

Leaders may or may not be born, but coaches are definitely made. The Coaching for Superior Performance is a system for coaching and feedback that works whether you are dealing with a new employee or a seasoned veteran. In Coaching for Superior Performance training course, you will learn the techniques for giving feedback which will have your employees thank them for the constructiveness in which it is offered. You will learn on how to inspire, motivate, and support your employees while giving them the direction and clarity they need and deserve.

Upon completion of Coaching for Superior Performance workshop, delegates will learn to:

  • Balance employee self-esteem against the need for continuous improvement
  • Use coaching and delegation techniques that achieve task ownership and improved performance
  • Use feedback techniques that overcome defensiveness and resistance and create the desire for improvement
  • Unleash positive energy and rekindle motivation
  • Follow a three-stage process for setting expectations, providing necessary support, and linking to a performance appraisal process
  • Understand employee needs and tailor management style to better fit those needs
  • Provide performance evaluation feedback which encourages employee development
  • Understand what you can do to keep a highly marketable employee from leaving the company

  • This Coaching for Superior Performance class is meant for Managers, Supervisors, and others who need to provide performance feedback or coaching to those who work for or with them.

COURSE AGENDA

1

Introduction to Course and Coaching

  • Course objectives and road map
2

What Is Coaching?

  • Coaching vs. management: What's the difference?
  • Video: Leader as Coach
  • Discussion: Coaching at all levels of the organization
  • Becoming coachable: The behaviors that support learning
3

Performance Management as a System

  • Performance model overview
  • Setting expectations using a competency review form
  • Clarifying competencies to set employees up for success
  • Creating a development plan that motivates and clarifies goals
4

Giving and Receiving Feedback

  • Making positive feedback effective
  • Creating a strategy for providing negative feedback constructively
  • Following five steps to becoming more approachable
5

The Coaching Process

  • Coaching as a nine-step process
  • Template and discussion: Using the best words at each step of the process
  • Role play and critique: Why did the person coached feel deflated?
6

Create Environment That Supports, Develops and Motivates

  • Listening inventory: How well do I listen?
  • Strategies for improved listening
  • Understanding body language: Did they say what they meant?
7

When Employee Performance is Sub-standard

  • Role play: Giving negative feedback that doesn't bruise the ego
  • Group work: Ways not to give negative feedback
  • Group work: Coaching to motivate a struggling performer
  • Moving from coaching to counseling and disciplining
  • Strategies for re-motivating an employee who is capable but not performing

Encarta Labs Advantage

  • One Stop Corporate Training Solution Providers for over 6,000 various courses on a variety of subjects
  • All courses are delivered by Industry Veterans
  • Get jumpstarted from newbie to production ready in a matter of few days
  • Trained more than 50,000 Corporate executives across the Globe
  • All our trainings are conducted in workshop mode with more focus on hands-on sessions

View our other course offerings by visiting https://www.encartalabs.com/course-catalogue-all.php

Contact us for delivering this course as a public/open-house workshop/online training for a group of 10+ candidates.

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