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EncartaLabs

Effective Business Communications and Negotiations

( Duration: 4 Days )

Effective Business Communications and Negotiations - for listening, speaking, and reading - is a common characteristic of successful business people. It yields common understanding of goals, tasks, and techniques. It is the basis of productive business relationships, and the basis for negotiating a common ground between people with differing viewpoints and interests. This Effective Business Communications and Negotiations training course covers the fundamentals, enabling you to hone communication and negotiating skills and thereby become a more effective contributor to the enterprise.

By attending Effective Business Communications and Negotiations workshop, delegates will

  • Learn the basic concepts of communication with peers, subordinates, and those above you in the management hierarchy
  • Establish a process for successful business negotiations that result in a win-win result
  • Use effective communications to elicit information through the interview process
  • Discuss various communication problems and present their solutions

  • Audio Visuals
  • Exercises
  • Activities / Group Work

The Effective Business Communications and Negotiations class is ideal for:

  • Managers, staff members, executives, professionals, and anyone who uses communication as a vital asset in accomplishing their business objectives

COURSE AGENDA

1

Introduction and Overview

  • Course Objectives
2

Overview

  • Why Don’t We Communicate Effectively?
  • What Are Quality Communications?
  • Roles of an Intermediary
    • Communication Specialist
      • Facilitation
      • Mediation
      • Explanation
      • Information Gathering
    • More Than a Communication Specialist
    • Speaking for the User
    • Potential Problems and Pitfalls
    • Suggestions
  • Communication
    • Forms of Communication
    • Styles of Communication
    • Components of Communication
    • Reasons for Communication
  • Information In and Information Out
    • Gathering Information
    • Presentations
  • Conflict
    • Dealing with Problems
    • Dealing with Bad Behavior
    • Negotiation
  • Upward Management
3

Communication

  • Bases for Good Communications
    • Shared Experience
    • Common Goal
    • Expected Role and Behavior
    • WIIFM
    • Three Fundamental Questions
  • Communication and Information
  • Levels of Communication
    • Project Communication
    • Public vs. Private Communication
  • Communication Media
    • The Medium Is the Message
    • The Importance of Choosing the Right Medium
  • Improving Non-Verbal Communication
    • Verbal Aikido
    • Body Language
  • Communication Practices
    • Establishing Rapport
    • Choosing the Right Words
    • Respecting Cultural Differences
    • How to Say ‘Yes’
    • How to Say ‘No’
  • Effective Listening
  • Follow-Up
4

Eliciting Information

  • Interview Approaches
    • Customer
    • User
    • Management
    • Three Fundamental Questions
  • The Interview
    • Five Components of an Interview
    • Preparation
    • Using the Problem Definition
    • Introduction
    • Interview Do’s and Don’ts
    • SPIN Questions
    • Closure
    • Follow-Up
  • Listening
    • Why It’s So Hard
    • What to Do About It
    • Active Listening
  • Hidden Agendas
5

Negotiation

  • Negotiations Defined
    • Negotiating with Customers/Users
    • Negotiating with Developers
    • Negotiating with Upper Management
  • Collaborative Negotiating
    • Negotiation Preparation
    • Research
    • Alternative Approaches
    • What Can Be Negotiated?
    • What Do You Want?
    • Visualizing
    • Three Fundamental Questions
  • Negotiating Approach
    • Separate People from the Problem
    • Focus on Interests Not Positions
    • Invent Options for Mutual Gain
    • Insist on Using Objective Criteria
    • Summarize and Specify
6

Communication Problems and Situations

  • Hidden Agendas
  • Conflict Resolution
    • Outcome Questions
  • Politics
  • Dealing with Awkward Behavior
    • In Your Subordinates
    • In Your Peers
    • In Upper Management
    • In Yourself
    • Six Types of Awkward Behavior
    • Awkward Behavior Matrix
    • Dealing with Awkward Behavior
  • Communication Styles
  • Assumptions—The Unsaid
7

Presenting Your Information

  • Meetings
    • Why Have Them?
    • Types of Meetings
    • Effective meetings
  • Story Telling
  • Setting Expectations
  • Use of Media
  • Dealing with Reactions
  • Eliciting Feedback
  • Converting Confrontation to Communication
8

Influence Skills

  • Influencing Management, Users, and the Development Community
    • Why Influence?
    • Building a Solid Foundation for Influencing Others
      • Five Influence Conditions
      • Three Fundamental Questions
      • Six Major Influence Strategies
    • The Impact of Decisions
    • The Functions of Networking
  • Upward Management
    • What Is Upward Management?
    • Why It Is So Hard
      • Wearing the “B” on the Chest
      • Assumptions that Come with Authority
    • Presenting Problems—The Star Trek Approach
    • Understanding the Motivation
      • Positive Approaches
    • Guidelines

Encarta Labs Advantage

  • One Stop Corporate Training Solution Providers for over 6,000 various courses on a variety of subjects
  • All courses are delivered by Industry Veterans
  • Get jumpstarted from newbie to production ready in a matter of few days
  • Trained more than 50,000 Corporate executives across the Globe
  • All our trainings are conducted in workshop mode with more focus on hands-on sessions

View our other course offerings by visiting https://www.encartalabs.com/course-catalogue-all.php

Contact us for delivering this course as a public/open-house workshop/online training for a group of 10+ candidates.

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