In a complex environment, work is accomplished through the collaborative efforts of many. Differences are a positive force if you know how to harness them. This Building Better Work Relationships training course provides skills to develop relationship-building skills, working co-operatively with colleagues, resolve conflict, handle client complaints and win better results in sales or negotiations. Find out how to create positive work relationships using essential communication skills. Hear how to get on with other people even when experiencing 'personality differences'. Learn to communicate positively and appropriately at work. Gain hands-on experience in conflict resolution & to maintain positive work relationships. This is a great course for anyone who wants to improve their relationship management and team communication skills.
By attending Building Better Work Relationships workshop, delegates will learn: to
- Build Rapport and Achieve Trust
- Develop Flexibility in Actions, Thoughts, and Feelings to Better Handle Any Situation
- Identify and Accept Personal and Professional Responsibilities in Communicating Effectively with Others
- Identify and Avoid Communication Mistakes Such as Misinterpreting Others or Ineffectively Listening
- Understand and Use Others’ Communication and Thinking Style Preferences to Influence and Motivate Them to First-Rate Performance
- Define Productive Relationships in Terms of Achieving Workable Compromise and Strategic Interdependence
- Identify Strategies to Improve Work Relationships By Applying Emotional Intelligence
- Create Ways to Be a More Effective Team Member and Leader By Using Polished and Conscious Communication
- Master the Keys to Excellent Communication: Observe, Listen, Analyze, Plan, and Communicate
The Building Better Work Relationships class is ideal for:
- Those who want to build better work relationships, maximize impact, increase productivity, and drive results by applying effective communication and relationship management.
- Mini lectures
- Video presentations
- Question and answer sessions
- Practical Activities