In SAP Cloud for Customer Administration training course, you will learn to set up and run SAP Cloud for Customer effectively for your day-to-day business.
By attending SAP Cloud for Customer Administration workshop, delegates will learn to:
- Use the SAP Cloud for Customer administrative functions to effectively manage the needs of the business
- Create an organization structure enabling customers to use the solution to meet the needs of the business
- Migrate data into the application and troubleshoot migration issues
- Translate customer business needs to best practice business scenarios in SAP Cloud for Customer
- Set up and configure the solution to manage business processes including sales, marketing, service and social
- Describe the integration scenarios available with SAP Cloud for Customer
- Adapt and extend the solution to meet customer-specific needs
- About the mobile features of SAP Cloud for Customer
- Demonstrate the reporting capabilities of the system
- CRM/SD domain knowledge
- SAP Cloud for Customer functional experience
- Attend a training on SAP Service Cloud or SAP Sales Cloud or equivalent practical experience
The SAP Cloud for Customer Administration class is ideal for:
- Business Process Architects
- Program / Project Managers
- System Administrators