The Siebel Business Analyst training course examines Siebel applications in two dimensions. The first dimension, breadth and functionality, is covered in the first two days of the course; you will become familiar with the defining features of Siebel applications, including Siebel Sales and Siebel Call Center. You will also explore Siebel automation options, including Siebel Workflow, Assignment Manager and Task UI.
The second dimension, depth and technology, is provided in the last three days of training, which helps business analysts develop the knowledge and skills to participate in a Siebel implementation project. You will explore foundational aspects such as the architecture and data access and then use Siebel Tools to explore customizing the application business logic, user interface, and automation options. Finally we will look at global deployment, integration considerations, and recommended implementation practices.
By attending Siebel Business Analyst workshop, delegates will learn to:
- Use common Siebel Call Center and Sales features
- Describe common Siebel integration techniques
- Describe global deployment options
- List the components of the Siebel Web architecture
- Control access to views and customer data in a Siebel application
- Create a company structure
- Use Siebel Tools to examine object definitions
- Describe how business and UI layer objects can be modified to meet user requirements
- Describe Siebel automation options
- Navigate and work with data in Siebel applications
- Use common Siebel business entities
This Siebel Business Analyst class is intended for:
- Analysts
- Managers