RSA SecurID Help Desk training course provides the fundamental information about an RSA SecurID system deployment to assist Help Desk representatives respond to end users. An overview of RSA Authentication Manager and RSA SecurID authenticators is presented, as well as how functions and controls are accessed in the administrative interface.
By attending RSA SecurID Help Desk workshop, delegates will learn to:
- Understand the high-level architecture and theory of operation of the RSA SecurID product suite
- Identify common authentication problem areas
- Perform common user assistance tasks
- Understand the use of the RSA Credential Manager and user Self – service capabilities
- General familiarity with system administration functions
- This RSA SecurID Help Desk class is ideal for Help Desk representatives who need to assist and support RSA SecurID users