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RSA Adaptive Authentication for eCommerce Back Office Tools

( Duration: 2 Days )

The RSA Adaptive Authentication for eCommerce Back Office Tools training course covers the working principles behind RSA Adaptive Authentication technology, architecture, and system components. Demonstrations reinforce the tasks involved in using the RSA Adaptive Authentication Back Office Tools.

By attending RSA Adaptive Authentication for eCommerce Back Office Tools workshop, delegates will learn to:

  • Define RSA Adaptive Authentication for eCommerce
  • Explain the basic system architecture and components of RSA Adaptive Authentication for eCommerce
  • Provide an overview of the Adaptive Authentication for eCommerce Back Office Tools
  • Use the Back Office Tools including:
    • Back Office Administration
    • Customer Service
    • Case Management
    • Policy Manager
    • Management Information Reports
  • Generate Web Reports
  • Describe Raw Data Reports

  • Familiarity with general information security concepts.

This RSA Adaptive Authentication for eCommerce Back Office Tools class is suitable for Team Leaders/Fraud Strategists responsible for fraud prevention planning, Customer Service Representatives who provide support for card holders requiring online transaction assistance, and Fraud Investigators/Analysts.

COURSE AGENDA

1

RSA Adaptive Authentication for eCommerce Overview

  • History and evolution of Adaptive Authentication for eCommerce
  • Components and processes that make up 3DSecure
  • Transaction Monitoring
  • The RSA Risk Engine and eFraudNetwork
  • Describe low, high, and very high risk transaction workflows
2

Back Office Tools Overview

  • Overview of the Back Office tools
  • Back Office Administration
  • Customer Service
  • Case Management
  • Policy Manager
  • Management Information Reports
3

Back Office Administration

  • Describe the hierarchical structure of users
  • Roles and access
  • Manage groups
  • Manage CSRs
4

Customer Service Application

  • Validate a cardholder’s identity
  • Manage cardholders
  • View activity and transaction logs
  • Use the Personal Account Manager
  • Work with e-mail alerts
5

Case Management Application

  • Describe a case
  • List case management best practices
  • Explain the importance of feedback and working cases
  • Describe repudiation files
  • View and update cases
6

Policy Manager Application

  • View and update rule definitions
  • Add rules
  • Activate a new test rule
  • Edit and delete rules
7

Reporting

  • Describe the different types of reports available
  • Generate web reports
  • Describe Raw Data Reports
  • Describe MIS reports

Encarta Labs Advantage

  • One Stop Corporate Training Solution Providers for over 6,000 various courses on a variety of subjects
  • All courses are delivered by Industry Veterans
  • Get jumpstarted from newbie to production ready in a matter of few days
  • Trained more than 50,000 Corporate executives across the Globe
  • All our trainings are conducted in workshop mode with more focus on hands-on sessions

View our other course offerings by visiting https://www.encartalabs.com/course-catalogue-all.php

Contact us for delivering this course as a public/open-house workshop/online training for a group of 10+ candidates.

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