One of the most important, yet difficult, elements in process improvement is understanding the current process. Effective process mapping is vital to this, and our Process Mapping training course covers the key skills needed to map, and also analyse, a business process while avoiding excessive technical detail.
The Process Mapping workshop will be of most benefit to members of an improvement team who want to work on a specific process of interest to them. It is also of relevance to improvement team facilitators who want to improve their skills.