This Business Process Framework (eTOM) training course provides knowledge on how TM Forum’s Business Process Framework can be used to support a range of business objectives – developing process flows; defining project scope; planning, designing, testing and deploying applications; transforming business processes; supporting procurement requests, and many more.
By attending Business Process Framework (eTOM) workshop:
- Service Providers will learn to:
- Equip you to use the Business Process Framework to improve business efficiency across your organization.
- Enable you to systematically collect and re-use the knowledge that exists in your business to benefit from the knowledge you have while building a flexible and agile future approach.
- Provide a solid foundation for scoping projects, planning the future and assessing the impact of change.
- Impart a common understanding of the tasks involved in running your business and a common language to describe them
- Allow you to interact with your suppliers and partners using standard terminology to eliminate miscommunications, missed opportunities and rework.
- Suppliers will learn to:
- Teach you to speak the language of 90+% of the global service providers – interact with you customers and partners using standard terminology.
- Give you an understanding of how your product can better fit your customers’ business process requirements so that you can meet their needs better and faster.
- Show how change projects can be better planned and executed through a deeper understanding of service provider processes.
- TM Forum Frameworx Overview is recommended
The Business Process Framework (eTOM) class is ideal for:
- Business managers, enterprise solution architects, process practitioners and quality managers
- Solution architects working for enterprise application providers or integrators
- Anyone interested in ensuring that a service provider business operates as efficiently as possible
- Anyone interested in gaining a better understanding of the relationship between the goals of the business and the supporting IT infrastructure