The ISO/IEC 20000 IT Service Management System - Lead Auditor training course enables you to develop the necessary expertise to perform a Service Management System (SMS) audit by applying widely recognized audit principles, procedures and techniques. In this course, you will acquire the knowledge and skills to plan and carry out internal and external audits in compliance with ISO 19011 and ISO/IEC 17021-1 certification process.
Based on practical exercises, you will be able to master audit techniques and become competent to manage an audit program, audit team, communication with customers, and conflict resolution.
By attending ISO/IEC 20000 IT Service Management System - Lead Auditor workshop, delegates will learn to:
- Understand the operations of a Service Management System (SMS) based on ISO/IEC 20000.
- Acknowledge the correlation between ISO/IEC 20000-1, ISO/IEC 20000-2 and other standards and regulatory frameworks.
- Understand an auditor’s role to: plan, lead and follow-up on a management system audit in accordance with ISO 19011.
- Lead an audit and audit team.
- Interpret the requirements of ISO/IEC 20000-1 in the context of an SMS audit.
- Acquire the competencies of an auditor to: plan an audit, lead an audit, draft reports, and follow-up on an audit in compliance with ISO 19011.
A fundamental understanding of ISO/IEC 20000-1 and comprehensive knowledge of audit principles.
This ISO/IEC 20000 IT Service Management System - Lead Auditor class is ideal for:
- Auditors seeking to perform and lead a Service Management System (SMS) certification audits
- Managers or consultants seeking to master a service management system audit process
- Individuals responsible for maintaining conformance with SMS requirements
- Technical experts seeking to prepare for a service management system audit
- Expert advisors in service management