The Supporting and Troubleshooting Windows 10 training course provides the knowledge & skills required to support & troubleshoot Windows 10 PCs & devices in a Windows Server domain environment.
By attending Supporting and Troubleshooting Windows 10 workshop, delegates will learn to:
- Describe the processes involved in planning and using a troubleshooting methodology for Windows 10
- Troubleshoot startup issues and operating system services on a Windows 10 PC
- Resolve issues related to hardware devices and device drivers
- Troubleshoot Windows 10 PCs remotely
- Troubleshoot issues related to network connectivity
- Troubleshoot client configuration failures and GPO application issues
- Troubleshoot issues related to user settings
- Troubleshoot remote connectivity issues
- Resolve issues related to accessing resources from computers that are domain-joined
- Resolve issues related to accessing resources from computers that are not domain-joined
- Troubleshoot issues related to application installation and operation
- Recover a PC running Windows 10
The primary audience for Supporting and Troubleshooting Windows 10 class is the Enterprise Desktop Support Technician (EDST), who provides Tier 2 support to users running Windows 10 personal computers (PCs) and devices in medium to large enterprise organizations, within a Windows domain environment. The secondary audience for this course are IT professionals who administer and support Windows 10 desktops, devices, users, and associated network and security resources. Those who seek certification in the 70-697, Windows 10 Configuring exam will also benefit from this course.