Microsoft Operations Framework (MOF) 4.0 delivers practical guidance for everyday IT practices and activities, helping users establish and implement reliable, cost-effective IT services. It encompasses the entire IT lifecycle by integrating: Community-generated processes for planning, delivering, operating, and managing IT. This Microsoft Operations Framework (MOF) training course covers the foundations of MOF and the IT Service Management Lifecycle.
MOF consists of sixteen Service Management Functions (SMFs) that reside in three lifecycle phases, Plan, Deliver, Operate, and an encompassing Manage Layer. MOF is designed to allow an IT organization to implement in bits and pieces or as a carefully orchestrated program. The MOF practical guidance goes beyond theory to help users establish and implement reliable, cost-effective IT services, practices and activities. The knowledge gained in this MOF course applies to all organizations, regardless of the platforms or applications in use, and provides professionals with access to valuable content, templates and job aids.
By attending Microsoft Operations Framework (MOF) workshop, delegates will learn:
- How to plan, deliver, operate and manage IT services based on the MOF methodology.
- Understand MOF's three lifecycle phases, manage layer and the sixteen service management functions (SMFs) within the architecture.
- Comprehend the main goals and objectives of each lifecycle phase (and manage layer) and the service management functions (SMFs) that live within each.
- Understand how to integrate the MOF IT Service Management Framework into your organization.
The Microsoft Operations Framework (MOF) class is ideal for:
- Thos who require a basic understanding of the MOF framework.
- Those who want to improve IT service management quality within an organization.
- IT professionals who work in an organization which has adopted MOF.
- Business managers and business process owners.