This SMAX Administration for Tenant Administrators training course covers how a tenant administrator will use Service Management Automation X (SMAX) to perform a variety of management tasks that range from data management, people management, to designing the applications and its workflows.
You will learn to perform all administrative tasks in service management for setting up a new process-based book order application from creating custom record types with forms, fields, business rules, processes, notifications, and workflows to defining custom actions and predefined lists. Also learn to design and administer the look and feel of the service portal and customizing the default application settings, settings for a smart ticket, and search with automatic routing solution. Also learn to manage access to different parts of the application, locations, and provide different groupings of a record for classification. You will also learn to manage configuration data across tenants and view sample data. From creating, importing, managing, designing, administering, customizing, and analyzing these administrative operations, you will learn how SMAX helps in this and future situations.
By attending SMAX Administration for Tenant Administrators workshop, delegates will learn to:
- Describe studio features
- Create a custom field and add it to the record type
- Add a Calculated field
- Custom field onto required forms
- Create a phase and transition rules
- Create Business rules
- Create Notifications and brand it
- Build an Approval Definition
- Import and Export Data
- Import translations
- Configure Custom Action and manage Service Level Targets
- Create a custom Application and Record Type
- Create a List
- Create a Custom Theme and describe Basic Settings
- Design Category Tiles
- Configure additional display settings
- Manage Portal Feature settings
- Customize Application settings
- Create a Smart Ticket task
- Customize Smart Search Settings
- Create a Routing Definition
- Edit a User record
- Create a contact record
- Create a New User Group
- Create a Role and update Permissions
- Manage Locations
- Create a Category and Sub Category
- Familiarity with different roles in an IT service management environment
- Familiarity with different flavors of the user interfaces provided by SMAX
- Familiarity with different versions of the SMAX available
The SMAX Administration for Tenant Administrators class is ideal for:
- Tenant Administrators