This SMAX administration for Suite Administrators training course covers how a suite administrator will use Service Management Automation X (SMAX) to perform administrative tasks related to Service Management automation in the Suite Administration application.
You will learn to perform administration tasks for the Service Management Automation suite. Learn to set up SMAX from configuring an email server to creating or importing a customer, account, user, license, license pools, and tenant. You will add the created users to the account, licenses to the license pools, assign a license to the tenant, and deploy the tenant. You also configure suite level settings in Configurations, including security, email, and integration, view the operation history, and configure access control. From configuring, creating, importing, assigning, adding, managing, administering, and analyzing these suite administrative operations, you will learn how SMAX helps in this and future situations.
By attending SMAX administration for Suite Administrators workshop, delegates will learn to:
- Describe suite administration
- Configure a mail server
- Create a customer
- Create and edit an account
- Add a user to the account
- Create a trial license
- Create a license pool and add a license to the pool
- Create a tenant, assign a license, and deploy the tenant
- Export and import the tenants
- Clone a tenant
- Setup a multi-tenant environment
- Configure LW-SSO and view LDAP settings
- Manage Smart Analytics at the suite level
- Set intervals for IDOL based search and define License Expiration Notification
- Familiarity with different roles in an IT service management environment
- Familiarity with different flavors of the user interfaces provided by SMAX
- Familiarity with different versions of the SMAX available
The SMAX administration for Suite Administrators class is ideal for:
- Suite Administrators.