This Zendesk Ticket Workflows training course provides skills to capture the right information from customers and to set up the business rules to automate the workflows.
By attending Zendesk Ticket Workflows workshop, delegates will learn to:
- Explore insights
- Pull information from Zendesk Tickets, Users and Organizations
- Set up teams and end-users to match a business organization and priorities
- Add people manually and in bulk
- Modify roles and permissions
- Restrict access to ticketing