This Help Desk training course provides skills to effectively deal with a wide variety of customer situations and to create positive interaction between customers and co-workers.
By attending Help Desk workshop, delegates will learn:
- Listening skills
- Setting one’s mind on customer service
- Dealing with customer conflict
- Human resource issues in the workplace
- Teamwork
- Some experience of providing telephone support to internal and external customers would be advantageous.
This Help Desk class is intended for front-line telephone support providers working within a typical call centre environment.