The Genesys Cloud API training course provides you with basic concepts of Application Programming Interface (API) and Genesys Cloud APIs available to access from a client application. This course introduces you to the list of Software Development Kit (SDKs) available for Genesys Cloud and how to use them. Also, you will be introduced to Genesys Cloud's Developer Tools for testing your environment's API endpoints. The Genesys Cloud API course is intended to help the developers customize the Genesys Cloud environment to suit their needs.
By attending Genesys Cloud API workshop, delegates will learn to:
- List out the different API endpoints available for Genesys Cloud
- Explain the authentication methods
- Work with Conversations API to interact with conversations
- Outline the features of Users API
- Describe the features of Chat API
- Work with Routing API
- Generate customized reports using different Analytics APIs
- Discuss download options for Recordings
- Genesys Cloud - Contact Centre Administration
- Genesys Cloud - Implementations
The Genesys Cloud API workshop is ideal for:
- Developers