The IBM SmartCloud Control Desk - Fundamentals training course introduces you to the fundamental concepts of managing IT assets, service requests, and changes in IT environment using IBM SmartCloud Control Desk. You learn how managing these processes with a unified solution provides significant advantages to an organization. Through instructor-led discussion, demonstrations, and hands-on labs, you learn how to plan a deployment, perform basic configuration, and navigate IBM SmartCloud Control Desk.
By attending IBM SmartCloud Control Desk - Fundamentals workshop, delegates will learn to:
- Describe the features of IBM SmartCloud Control Desk
- Explain the architecture
- List the primary installation scenarios
- Perform initial configuration
- Explain the processes managed by IBM SmartCloud Control Desk
This IBM SmartCloud Control Desk - Fundamentals class is for installers, administrators, and service desk agents.