In WebSphere Customer Center Essentials training course, you will learn to create composite transactions and extending the core product. By the end of the course you will be able to customize and extend WCC like a pro.
By attending WebSphere Customer Center Essentials workshop, delegates will learn:
- WCC XML services
- Managing customer data using core customer transactions
- Understanding the logical data model
- Effectively troubleshoot WCC failed services
- Using the Configuration Management Tool
- Composing Composite Transactions using XML services and business proxy
- Using WebSphere Customer Center Toolkit wizards to shorten your development cycle
- Creating your own data extension to track identity theft
- Creating a new soft demographic entity addition within WebSphere Customer Center
- Globalization
- Become familiarized with product documentation
Knowledge of Java Standard (J2SE) and Enterprise Edition (J2EE), Extensible Markup Language (XML), IBM Rational Application Developer, and DB2 UDB is desirable
This WebSphere Customer Center Essentials class is meant for WCC Developers and Architects.