IBM Tivoli Business Service Manager for Administrators

By attending IBM Tivoli Business Service Manager for Administrators workshop, delegates will learn to:

• Define general Business Service Management concepts
• Describe Tivoli Business Service Manager functions and architecture
• Define Tivoli Business Service Manager service model concepts
• Start and stop Tivoli Business Service Manager components
• Create service templates and configure incoming status rules to track business service status
• Create business model hierarchies with template dependencies
• Expand web server template functionality to respond to more complicated data input
• Modify template identification fields to support data input from multiple sources
• Create and test output expressions to evaluate multiple rules in the same template
• Create measuring response rules to track numerical key performance indicators
• Customize the service tree to show key performance indicators in a dashboard
• Create average response rules to calculate key performance indicators for parent services
• Use weighted averages to calculate key performance indicators for parent services
• Create service level agreements to track service model operation
• Create multiple service levels for a service template
• Test and analyze service level agreement operations
• Create maintenance schedules for services with active service level agreements
• Creating maintenance schedules in the service viewer
• Create services that use business data to track service status
• Aggregate business data in parent templates, using child services
• Configure ESDA rules to automatically build and track services based on a seed service
• Use Tivoli Impact policies in ESDA rules to create complex service models
• Create automatic population rules to create services based on monitor events
• Create automatic population rules to create services with business data
• Configure ESDA rules to create service models based on received monitor events
• Create business services automatically using data from discovered resources
• Configure Tivoli Business Service Manager to use LDAP user and group repositories
• Configure Tivoli Business Service Manager to use secure sockets layer (SSL) communications with an LDAP server
• Create and manage Tivoli Business Service Manager users and groups
• Create and manage authorization roles to control access to Tivoli Business Service Manager resources
• Describe how to map business management requirements with dashboard creation
• Create custom page layouts to support business dashboard designs
• Create a custom canvas in the Service Viewer portlet to support business dashboard designs
• Create and manage Tivoli Integrated Portal views to organize page lists to support multiple user communities
• Create and manage console preference profiles to control user and group access to views
• Use custom dashboards to support multiple user communities
• Create and configure business services with the command line
• Control user access to service views with the command line
• Export and import service models using the command line
• Manage Tivoli Business Service Manager deployment customizations with the command line
• Describe and tune the Tivoli Integrated Portal Server Java Virtual Machine
• Troubleshoot component problems using system log files and IBM Support Assistant tools
• Describe how to configure Tivoli Business Service Manager to support single sign-on
• Configure and use Launch-in-Context tools to switch from the Tivoli Integrated Portal to Tivoli Monitoring administrative consoles

• Knowledge of General Business Service Manager concepts
• Experience with Tivoli Netcool/OMNIbus
• General understanding of DB2 database, schema, and instance concepts and configuration
• General understanding of user and group name repository concepts, such as LDAP

This IBM Tivoli Business Service Manager for Administrators class is intended for System Administrators, Tivoli Support Specialists, ISST Services Consultants, IGS Consultants.