The IBM Tealeaf Customer Experience - Events and Reports training course provides detailed explanations of Event concepts and extensive practice building Events, all within the context of real-world scenarios. you gain the knowledge to build and analyze reports in Tealeaf, as well as the skill required to build the Events that underlie all Tealeaf analysis.
The IBM Tealeaf Customer Experience - Reports and Dashboards training course focuses on the tools within IBM Tealeaf cxView that enable you to proactively manage online channel and understand why customers complete or abandon online processes. By providing real-time awareness to key business performance indicators, automatic visibility when metrics are trending above or below historical averages, and the ability to drill down from these metrics to understand the cause of business process abandonment, IBM Tealeaf cxView exposes the cost of customer experience obstacles to your business.
By attending IBM Tealeaf Customer Experience - Events and Reports workshop, delegates will learn to:
- Understand Events and Hit Attributes
- Design Events to build reports or search goals
- Use Search and Browser-Based Replay features to locate the source information for an Event
- Create Dimensions and Report Groups to enable report segmentation and advanced searches
- Understand Dimension Whitelists and Group Lists, and select the appropriate settings
- Identify situations to use Struggle Events: Thrashing, Sequence, and Distance Events
- Create Search and Session List Templates
- Set up Event Alerts for tracking issues
By attending IBM Tealeaf Customer Experience - Reports and Dashboards workshop, delegates will learn to:
- Create Business Process Scorecards, Key Performance Indicators (KPI) Scorecards, Top Movers charts, and Dashboards
- Re-evaluate and modify existing Scorecards and Dashboards over time
- Use best practices for creating and publishing Scorecards and Dashboards
- Use community-based Report Templates
This IBM Tealeaf Customer Experience - Reports and Dashboards course is specifically designed for business analysts who will use IBM Tealeaf cxView to build Scorecards, Dashboards and Top Mover charts.