In IBM Maximo for Service Providers training course, you perform hands-on exercises for developing service level agreements, create response plans, develop customer agreements, complete work orders and complete service requests.
By attending IBM Maximo for Service Providers workshop, delegates will learn to:
- Create security groups, customer options, and access list
- Create service level agreements (SLAs) with escalations
- Create response plans and create imbedded job plans
- Create customer agreements, price schedules, and sales orders
- Initiate and complete SR, workorder, and sales order for SLAs, response plans, and customer agreements
- Describe and perform billings
- Design workflow to flag required missing fields and automatically apply SLAs, response plans, and customer agreements
- Understand the Tivoli Process Automation Engine (TPAE)
- Have practical experience with Maximo Asset Manager
ThisIBM Maximo for Service Providersclass is ideal for anyone who needs to get started with Maximo for Service Providers.