HP Business Service Management Training Course and Workshop in Bangalore, Mysore, Chennai, Hyderabad, Pune, Mumbai, Delhi, Noida, Gurgaon, Kolkata

The HP Business Service Management training course is designed for technically experienced HP Business Service Management (BSM) administrators and support personnel. It covers advanced concepts, principles, methodologies, and hands-on configuration of the BSM software and solutions. In addition, this training provides an opportunity for BSM administrators to learn how to extend the value of their current implementation of HP’s Application Performance Management enterprise software management solution.

By attending HP Business Service Management workshop, delegates will learn to:

Describe the optional BSM deployment scenarios including hardening and High Availability (HA)
Describe Run Time Service Management (RTSM) administration, including population, configuration, modelling, topology, reporting, and data enrichment
Perform predictive analytics using Service Health Analyzer (SHA)
Customize the way information is displayed in Service Health (SH)
Import third-party data using the BSM Connector
Install and use System Health to monitor your BSM deployment
Use the BSM Logging Administrator to simplify collection of log file data across the BSM platform
Troubleshoot BSM components, including data collectors and applications
Use the various APIs available in BSM
Improve your business model by incorporating network data from Network Node Manager i (NNMi)
Configure the integration of BSM and Service Manager, and understand the features and functions
Configure the integration of BSM and HP Configuration Management System/ HP Universal
Configuration Management Database (CMS/UCMDB) and understand the features and functions
Plan a BSM upgrade by considering the upgrade options, paths, and compatibility matrices of BSM components

At least one year of hands-on experience with BSM
Working knowledge of the following:
- Systems, network, and database administration
- Information Technology Infrastructure Library (ITIL) concepts and terminology
- Industry-standard operating systems
- Network, system, and application monitoring principles and practices

This HP Business Service Management class is ideal for:

IT Tools Engineers
Database Administrators
System Administrators
Network Administrators
Operations Managers
Availability Engineers

BSM Architecture and Configuration Decisions

Review BSM architecture
List the components of the BSM portfolio
Review the workflow for installing and configuring BSM
Harden BSM deployment
Define High Availability options
Design BSM Disaster Recovery
Define a multi-tenancy environment
Configure BSM deployment
Work with the Setup and Database Configuration utility
Size and tune BSM deployment
Working with Infrastructure Settings
Working with JMX Console

RTSM Administration

Identify the components of RTSM
Define RTSM population
Define and configure RTSM-CMS integration (the RTSM Synch)
Understanding topology reporting from the BSM data collectors
Use modeling best practices
Extending the data model through enrichment
Define and configure reconciliation
Troubleshoot RTSM

Service Health Analyzer

State the primary goal of SHA
Name and describe each of the three different SHA licenses
State the main differences between the architectures of SHA 9.1x and 9.2x
Name the major architecture components and describe their functions
Describe the data flow within SHA, starting with the data collectors
State the functions of the Baseline Engine, SHA (or RAD) Engine, and the analytics process
State how the baseline sleeve is calculated and describe seasonality
Name and describe the five phases of anomaly creation in the Run-Time Anomaly Detection (RAD) Engine
Configure SHA for initialization to get it up and running
Describe the end-to-end user work flow of SHA
Perform advanced SHA configuration, including edits of the XML metric filters
Configuring Verification Tools
Creating Metric Baselines Manually
Troubleshooting

CI Types and Relationships

Create a custom CI Type
Create a custom CI Relationship Type
Create a custom RTSM view called Cooling View
Create a CI
Create relationships between CIs

Service Health Customization

Describe customizing Service Health to meet unique requirements
Create Health Indicators (HIs)
Create HI assignments
Create Key Performance Indicators (KPIs)
Create KPI assignments
Describe the operation of KPI Enrichment Service (KES)
Describe the operation of Multi-process Architecture Business Logic Engine (MARBLE)

BSM Connector

Compare and contrast the BSMC policy types
Create BSMC metric log file policies
Create BSMC event log file policies
Create BSMC database policies
Create BSMC XML file policies
Create field mappings from source data values to BSM recognized data values
Configure BSMC policies to affect HI state in BSM
Deliver topology to the RTSM using BSMC policies
Configure BSMC integration with BSM
Locate primary BSMC log files

System Health

State System Health’s primary function
Describe how System Health has been decoupled from SiteScope
Install System Health
Drill down to identify and investigate BSM issues
Start and stop individual BSM processes
Package BSM log files so they can be sent to HP Support
View and save individual log files
View the status and value of BSM metrics
Configure BSM failover using System Health
Access System Health’s SiteScope UI
Deploy additional monitors

BSM Logs and Troubleshooting

Explain how to use BSM logs
Use the BSM Logging Administrator to create custom personal log files
Troubleshoot the BSM platform
Make use of troubleshooting tools and resources
BSM Applications Troubleshooting
BSM Reports Troubleshooting
BSM Data Collectors Troubleshooting

Introduction to BSM Extensibility

Define the Service Health API
Define the Service Level Management (SLM) API
Define the End-User Management (EUM) API
Define the Generic Reporting Engine API
Troubleshooting
(BSM) EUM Reports Troubleshooting

Integrating BSM with NNMi

Describe the main functions of Network Node Manager i (NNMi)
Define the value of integrating NNMi with BSM
List the steps of the NNMi integration with BSM
Integrate NNMi with BSM
Verify the NNMi integration with BSM

Integrating BSM with Service Manager (SM)

Identify the key features of Service Manager integration
List Service Manager integrations
View different integration technologies for communication in Service Manager
Configure Service Manager integration
Learn how BSM Service Level Management Business and Infrastructure Services interact with Service Manager incident records
Troubleshooting and Logs

Upgrading BSM

Compare the two types of upgrades
Identify the key considerations for selecting an upgrade type
Learn the supported upgrade paths
Describe the flows for both direct and staging upgrades
Working with the Upgrade wizard flow

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HP Business Service Management

COURSE AGENDA

Course Overview