The Process Complex Accounts training course provides the skills and knowledge required to handle difficult contacts relating to customer billing and customer accounting, primarily where the customer is defaulting.
Process Complex Accounts
( Duration: 3 Days )COURSE AGENDA
1
Receive and review a customer default enquiry or case
2
Hardship program
3
Observe relevant legislation
4
Codes, regulations and standards
5
Negotiate payment with defaulting customers
6
Payment options
7
Service or product cancellation
8
Advise defaulting customers of cancellation
9
Manage default actions
10
Credit-management procedures
Encarta Labs Advantage
- One Stop Corporate Training Solution Providers for over 6,000 various courses on a variety of subjects
- All courses are delivered by Industry Veterans
- Get jumpstarted from newbie to production ready in a matter of few days
- Trained more than 50,000 Corporate executives across the Globe
- All our trainings are conducted in workshop mode with more focus on hands-on sessions
View our other course offerings by visiting https://www.encartalabs.com/course-catalogue-all.php
Contact us for delivering this course as a public/open-house workshop/online training for a group of 10+ candidates.
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