The Jira Service Desk Administration training course provides a solid introduction to getting a service desk up and running using Jira Service Desk. You will get hands-on experience performing the most crucial configuration tasks to set up your service desk. Topics include configuring and branding your customer portal, creating queues and SLAs for your service team, linking a knowledge base, adding participants, and automating your service desk. The course includes a variety of business use cases to assist you in understanding Jira Service Desk administration, and best practices are emphasized for each topic.
By attending Jira Service Desk Administration workshop, delegates will learn to:
- Create a service desk project
- Set up request types
- Create queues
- Create service level agreement (SLA) metrics
- Link your service desk to a Confluence knowledge base
- Add an email account
- Brand your customer portal and global help desk
- Add agents, customers, and other Jira users
- Create and customize automation rules
The Jira Service Desk Administration class is ideal for anyone responsible for setting up a Jira Service Desk project which includes:
- Jira Administrators
- Service Desk Administrators
- Service Desk Managers
- Team Managers
- IT Managers