EncartaLabs

Avaya Aura Contact Center Installation, Administration, and Scripting Essentials

( Duration: 10 Days )

In Avaya Aura Contact Center Installation, Administration, and Scripting Essentials training course, delegates will learn to perform pre-installation tasks and install a Voice and Multimedia Contact Server for a SIP-enabled Avaya Aura Unified Communications platform. They will learn to access Contact Center Manager Administration, and configure Threshold Classes, Call Presentation Classes, Skillsets, Call Center Agents, and Call Center Supervisors. They will cover scripting and the steps involved in creating scripts and variables, using basic script commands and intrinsics.

By attending Avaya Aura Contact Center Installation, Administration, and Scripting Essentials workshop, Participants will learn to:

  • Perform pre-installation tasks
  • Install the Avaya Aura Contact Center application
  • Perform commissioning tasks
  • Perform database backup and restoration
  • Configure and test high availability
  • Administer CCMA resources
  • Real-Time Reporting
  • Configure historical statistics
  • Interpret historical reports
  • Write, validate, and edit applications using the flow and script editors

  • Experienced technicians and other personnel who are familiar with Contact Center products and want to learn the essentials of Avaya Aura Contact Center
  • Personnel responsible for installation, administration, and management of Avaya Aura Contact Center

COURSE AGENDA

1

Installing the Contact Center Manager Server

2

Adding and Configuring Contact Center Manager Administration

3

Installing and Configuring Communication Control Toolkit Software and Avaya Aura Agent Desktop

4

Configuring AACC for Basic Call, including OD Overview

5

Installing and Configuring the Avaya Media Server

6

Installing and Configuring Client Software

7

Configuring CCMA Resources and Agent Greeting

8

Backing Up and Restoring Data

9

Contact Center Manager Administration Access

10

Administering CCMA Resources

11

Threshold Classes

12

Call Presentation Classes

13

Skillsets

14

Contact Center Management: Agents and Supervisors

15

Contact Center Management: Views

16

Contact Center Management: Assignments

17

Access and Partition Management

18

Historical Statistics

19

Interpreting Reports

20

Historical Reporting

21

Scripting Overview

22

Application Variables and Application Management Data

23

Intrinsics and Expressions

24

Creating Applications using Scripting Commands and Blocks

Encarta Labs Advantage

  • One Stop Corporate Training Solution Providers for over 3,500 Modules on a variety of subjects
  • All courses are delivered by Industry Veterans
  • Get jumpstarted from newbie to production ready in a matter of few days
  • Trained more than 20,000 corporate candidates across india and abroad
  • All our trainings are conducted in workshop mode with more focus on hands On

View our other course offerings by visiting www.encartalabs.com/course-catalogue

Contact us for delivering this course as a public/open-house workshop for a group of 10+ candidates at our venue

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