EncartaLabs

IBM SmartCloud Control Desk - Fundamentals

( Duration: 2 Days )

The IBM SmartCloud Control Desk - Fundamentals training course introduces attendees to the fundamental concepts of managing IT assets, service requests, and changes in IT environment using IBM SmartCloud Control Desk. They learn how managing these processes with a unified solution provides significant advantages to an organization. Through instructor-led discussion, demonstrations, and hands-on labs, attendees learn how to plan a deployment, perform basic configuration, and navigate IBM SmartCloud Control Desk.

By attending IBM SmartCloud Control Desk - Fundamentals workshop, attendees will learn to:

  • Describe the features of IBM SmartCloud Control Desk
  • Explain the architecture
  • List the primary installation scenarios
  • Perform initial configuration
  • Explain the processes managed by IBM SmartCloud Control Desk

This course is for installers, administrators, and service desk agents.

COURSE AGENDA

1

Overview

  • Service management
  • Information Technology Infrastructure Library (ITIL)
  • IBM Service Management
2

Implementation

  • Planning deployment
  • Deploying virtual machine images
  • Performing a standard installation
  • Navigating the console
3

Basic configuration

  • IT foundation data
  • Initial configuration
4

Service Request Management

  • Service Request Management overview
  • Service Desk
  • Service Catalog
  • Self Service Center
5

IT asset management

  • IT asset management overview
  • Financial management
  • IT asset lifecycle management
  • Software asset management and audit readiness
6

Change, configuration, and release management

  • Change, configuration, and release management overview
  • Configuration management
  • Change management
  • Release management

Encarta Labs Advantage

  • One Stop Corporate Training Solution Providers for over 4,000 Modules on a variety of subjects
  • All courses are delivered by Industry Veterans
  • Get jumpstarted from newbie to production ready in a matter of few days
  • Trained more than 50,000 Corporate executives across the Globe
  • All our trainings are conducted in workshop mode with more focus on hands-on sessions

View our other course offerings by visiting http://encartalabs.com/course-catalogue-all.php

Contact us for delivering this course as a public/open-house workshop/online training for a group of 10+ candidates.

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