EncartaLabs

Service Manager - Integrations

( Duration: 3 Days )

The Service Manager - Integrations training course is targeted at users who are responsible for tailoring the Service Manager application. It focuses on the various methods that can be used to integrate Service Manager with other applications.

By attending Service Manager - Integrations workshop, Participants will learn to:

  • Describe the Service Manager architecture
  • Describe the SCAuto integration
  • Describe how to integrate to Service Manager using ConnectIt
  • Describe how to integrate to Service Manager using Web Services
  • Describe how to integrate Service Manager with third-party directories (specifically, LDAP)
  • Describe how the following applications integrate with Service Manager:
    • UCMDB
    • Release Control
    • Operations Orchestration
    • Project & Portfolio Management

  • Attending training courses on Service Manager 9.x Foundations/Service Manager 9.x Technical Configuration, Service Manager 9.x Advanced or equivalent consulting experience)

  • Customers: Administrators, developers, and web developers, who are responsible for integrating Service Manager 9.30 with other applications
  • Implementers: Consultants, system architects, integrators and planners who help customers implement Service Manager 9.30 software in a customer environment

COURSE AGENDA

1

Introduction

2

Integration Technologies Overview

  • Integrating with Web Services
  • Integrating with SCAuto
  • Integrating with ConnectIt
  • LDAP Integration
  • Additional application integrations
3

Integrating with Web Services

  • Web Services Overview
  • Web Services and WSDL
  • Publishing Apps as Web Services
  • Configuring WSDL
  • Consuming Web Services
4

Integrating with SCAuto

  • SCAuto Overview
  • SCAuto integration architecture
  • Preconfigured SCAuto applications
  • SCAuto Software Development Kit (SDK)
  • Understanding event services, event maps, and filters
  • Using SCAuto email
  • Troubleshooting
5

Integrating with ConnectIt

  • About ConnectIt
  • ConnectIt Connectors
  • Benefits of ConnectIt
  • Basic terminology and concepts
  • Steps to execute ConnectIt scenarios
  • ConnectIt logs, reports, and functions
6

Integrating with Third Party Directories (LDAP Integration)

  • What is LDAP?
  • LDAP structure
  • Configuring the Service Manager connections to the LDAP Server
  • Troubleshooting
7

Product Specific Integrations (Overview)

  • UCMDB
    • Integration infrastructure
    • Using the Integration Studio for flow management
    • Multiple CMDBs
    • Reconciliation and federation improvements
  • Release Control
    • Understanding the integration between Release Control and Service Manager
    • Configuring LWSSO between RC 9.1x and SM 9.30
  • Operations Orchestration
    • Closed Loop and Incident Process (CLIP)
    • Linking Knowledge documents to OO flows
  • Project & Portfolio Management (PPM)
    • Understanding how PPM and Service Manager are integrated in the CCRM solution

Encarta Labs Advantage

  • One Stop Corporate Training Solution Providers for over 4,000 Modules on a variety of subjects
  • All courses are delivered by Industry Veterans
  • Get jumpstarted from newbie to production ready in a matter of few days
  • Trained more than 50,000 Corporate executives across the Globe
  • All our trainings are conducted in workshop mode with more focus on hands-on sessions

View our other course offerings by visiting http://encartalabs.com/course-catalogue-all.php

Contact us for delivering this course as a public/open-house workshop/online training for a group of 10+ candidates.

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