The Service Manager - Integrations training course is targeted at users who are responsible for tailoring the Service Manager application. It focuses on the various methods that can be used to integrate Service Manager with other applications.
By attending Service Manager - Integrations workshop, Participants will learn to:
- Describe the Service Manager architecture
- Describe the SCAuto integration
- Describe how to integrate to Service Manager using ConnectIt
- Describe how to integrate to Service Manager using Web Services
- Describe how to integrate Service Manager with third-party directories (specifically, LDAP)
- Describe how the following applications integrate with Service Manager:
- UCMDB
- Release Control
- Operations Orchestration
- Project & Portfolio Management
- Attending training courses on Service Manager 9.x Foundations/Service Manager 9.x Technical Configuration, Service Manager 9.x Advanced or equivalent consulting experience)
- Customers: Administrators, developers, and web developers, who are responsible for integrating Service Manager 9.30 with other applications
- Implementers: Consultants, system architects, integrators and planners who help customers implement Service Manager 9.30 software in a customer environment