EncartaLabs

HP Service Manager - Smart Analytics

( Duration: 1 Day )

In HP Service Manager - Smart Analytics training course Participants will learn about the new features in Service Manager’s Smart Analytics software, its functionality, and benefits.

By attending HP Service Manager - Smart Analytics workshop, Participants will learn to:

  • Describe the impact of unstructured data
  • Describe the features and benefits of Service Manager Smart Analytics
  • Describe Smart Tickets for end users and service desk
  • Create a Smart Ticket using ESS
  • Describe Hot Topic Analytics
  • Create a problem record by using Hot Topic Analytics

  • Must have solid working knowledge of Service Manager.

  • All users of Service Manager Software

COURSE AGENDA

1

Introduction

2

Objectives

3

What is the Impact of Unstructured Data?

4

What is HP Service Manager Smart Analytics?

5

Value Proposition of Smart Analytics

6

Smart Ticket for the End User

7

Smart Ticket for the Service Desk Agent

8

Create a Smart Ticket in ESS*

9

Hot Topic Analytics

10

Sample Use Cases for Hot Topic Analytics

11

Create a Problem by Using Hot Topic Analytics*

12

The ART Authoring Tool

Encarta Labs Advantage

  • One Stop Corporate Training Solution Providers for over 4,000 Modules on a variety of subjects
  • All courses are delivered by Industry Veterans
  • Get jumpstarted from newbie to production ready in a matter of few days
  • Trained more than 50,000 Corporate executives across the Globe
  • All our trainings are conducted in workshop mode with more focus on hands-on sessions

View our other course offerings by visiting http://encartalabs.com/course-catalogue-all.php

Contact us for delivering this course as a public/open-house workshop/online training for a group of 10+ candidates.

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