In HP Service Manager - Smart Analytics training course Participants will learn about the new features in Service Manager’s Smart Analytics software, its functionality, and benefits.
By attending HP Service Manager - Smart Analytics workshop, Participants will learn to:
- Describe the impact of unstructured data
- Describe the features and benefits of Service Manager Smart Analytics
- Describe Smart Tickets for end users and service desk
- Create a Smart Ticket using ESS
- Describe Hot Topic Analytics
- Create a problem record by using Hot Topic Analytics
- Must have solid working knowledge of Service Manager.
- All users of Service Manager Software