EncartaLabs

HP Application Performance Management

The HP Application Performance Management - Essentials training course offers technical personnel the opportunity to learn and experience managing the Application Performance Management (APM) side of Business Service management (BSM). This course is designed for individuals who are responsible for the performance and availability aspects of mission-critical applications and for the configuration and administration of BSM.

The HP Application Performance Management - for Operators training course offers business operators and end users, who are new to HP Business Service Management (BSM), the opportunity to develop hands-on experience in applying the fundamental concepts, principles, and methodologies for managing the Application Performance Management (APM) components of BSM. This course is recommended for individuals who are responsible for providing operational visibility into the performance and availability of mission-critical applications.

By attending HP Application Performance Management - Essentials workshop, delegates will learn to:

  • Identify HP Business Service Management (BSM) deployment scenarios
  • Monitor application performance and availability from the end user perspective
  • Integrate HP SiteScope with the BSM environment
  • Monitor the real-time status of Key Performance Indicators (KPIs), view performance metrics, and work with reports containing historical performance data
  • Configure and work with an IT model to build a topology of your system, populate the model with configuration items (CIs) and relationships, and use the model to measure and manage critical business processes
  • Create and analyze reports that present and organize specific data your organization might need
  • Create and manage service level agreements (SLAs) representing your department contracts with service providers, customers, and internal business units
  • Perform administrative tasks to enable user access, configure licenses, and enhance system performance
  • Work with the following applications: End User Management (EUM), Business Process Monitor (BPM), SiteScope/System Availability Manager (SAM), Run-Time Service Model (RTSM), BSM applications - Service Health (SH), MyBSM, Service Level Management (SLM)

By attending HP Application Performance Management - for Operators workshop, delegates will learn to:

  • Identify the BSM solution for the Advantage Inc. case study
  • Define the core features and capabilities of BSM
  • Identify the End User Management (EUM) role in performance management
  • Analyze data in BSM using HP Business Process Monitor (BPM)
  • Analyze data in BSM using HP Real User Monitor (RUM)
  • Use HP Diagnostics
  • Use HP SiteScope (SiS) and System Availability Management (SAM)
  • Generate custom reports
  • Use Service Health (SH) and MyBSM

For HP Application Performance Management - Essentials

  • Systems, network, and database administration
  • Information Technology Infrastructure Library (ITIL) concepts and terminology
  • Industry-standard operating systems
  • Network, system, and application monitoring principles and practices

For HP Application Performance Management - for Operators

  • Basic elements of Information Technology Infrastructure Library (ITIL)
  • Network, system, and application monitoring principles and practices
  • The key components comprising composite applications

For HP Application Performance Management - Essentials

  • IT Tools engineers
  • Database administrators
  • System administrators
  • Network administrators
  • Operations managers
  • Availability engineers

The HP Application Performance Management - for Operators course is recommended for application and system support personnel and anyone who needs an overview of the capabilities of HP APM.

COURSE AGENDA

HP Application Performance Management - Essentials
(Duration : 5 Days)

1

Course Overview

  • Course objectives and overview
  • Course schedule
  • Introducing the lab environment
  • Class logistics
2

Introduction to Business Service Management (BSM)

  • View the changing IT scenario
  • Identify the evolution of applications and services
  • Identify today’s business and IT challenges
  • Define BSM
  • Identify the characteristics of BS
3

BSM Architecture and Deployment

  • Identify BSM components
  • Define BSM integrations
  • Create deployment strategies
  • Identify the deployment life cycle
4

BSM User Interface

  • Access BSM
  • Define the BSM login flow
  • View the Site Map
  • Use the Application tab
  • Use the Administration console
  • Use main and context menus
  • Use tooltips and tab controls
  • Access Help
  • Define personal settings
5

Introduction to BPM and VuGen

  • Define the purpose of HP BPM
  • Define key BPM concepts and terminology
  • Describe the BPM installation process
  • Define new BPM instances
  • Work with Virtual User Generator (VuGen) to:
    • Create VuGen scripts
    • Enhance VuGen scripts
6

EUM Script Repository

  • Define the Script Repository
  • Create and manage user-defined folders for organizing your scripts
  • Upload scripts to a repository folder
  • Manage the scripts that have been uploaded to the repository
  • Control script versions with check-in and check-out functionality
  • Download script content to your local system for editing
7

End User Management (EUM-BPM)

  • View EUM administration
  • Define the EUM monitoring model
  • Perform BPM installation and configuration
  • Monitor transactions
  • Set up BPM monitors
  • Perform EUM-BPM administration
  • Manage BPM agents
  • Monitor mobile applications using BPM
8

End User Management (EUM-RUM)

  • Define Real User Monitoring (RUM)
  • Identify the features of HP RUM
  • Identify the key benefits of RUM
  • Work with RUM components to identify the role of the:
    • RUM Probe
    • RUM Engine
  • Define RUM architecture
  • Define RUM installation procedures
9

EUM Reports

  • Identify the various types of EUM reports
  • Identify the use of reports for:
    • Identifying problems
    • Investigating problems
  • Manage EUM reports
  • View Status reports
  • View Analysis reports
  • Use the component breakdown capabilities of BPM
  • Use EUM utilities
10

Run-Time Service Model (RTSM) Introduction

  • Define RTSM and its key capabilities
  • Identify the role and purpose of the Universal Configuration Management Database (UCMDB)
  • Identify the role and purpose of the Configuration Management System (CMS) within the context of ITIL v3
  • Define the RTSM data model
  • View the discovery process in RTSM
  • Navigate the RTSM UI
11

CI Type Manager

  • Identify CI Types
  • Define CI Types attributes
  • Work with the CI Type Manager
  • Create a CI Type
  • Create Relationship types
12

Introduction to the Modeling Studio

  • Navigate the Modeling Studio
  • Define Topology Query Language (TQL)
  • Work with TQLs
  • Define the concept of models
  • Create models
  • Create Perspective-based views
  • Create Pattern views
13

Introduction to SiteScope

  • Identify the purpose of SiteScope
  • Define agentless monitoring
  • Identify SiteScope monitor types
  • Identify SiteScope architecture
  • Navigate the SiteScope UI
14

Working with SiteScope

  • Define monitors and groups
  • Manage SiteScope groups
  • Add SiteScope monitors
15

System Availability Management

  • Define System Availability Management (SAM)
  • Navigate the SAM UI
  • Manage SiteScopes in SAM
  • Integrate SiteScope event and metric data with BSM
  • Perform BSM HI and SiteScope monitors mapping
  • Work with SAM reports
16

Service Health

  • Identify Service Health as a consolidated monitoring solution
  • View how Service Health monitors applications
  • Define Service Health indicators
  • Navigate the Service Health UI
  • Define View Topology
  • Identify Topology Map
  • Identify Service Health pages
  • Access Service Health reports
  • Access the Service Health Watch List
17

Service Level Management

  • Identify the benefits of using Service Level Management (SLM) in an organization
  • Navigate SLM Administration
  • Create a Service Level Agreement (SLA) in Agreements Manager
  • Define the features of SLAs
  • Work with the SLM application
  • View SLM reports
18

User Reports

  • Identify various report types
  • Define the key features of the Report Manager
  • Configure and build custom reports
  • Work with the Custom Query Builder
  • Work with trend reports
  • Schedule reports
19

Introduction to MyBSM

  • Identify the MyBSM concept
  • Define the MyBSM Workspace
  • Set up the MyBSM workspace
  • Configure page layout
  • Work with MyBSM components
  • Define access to an external component
  • View MyBSM predefined pages
20

Platform Administration

  • Define Platform Administration tasks in BSM
  • Access and navigate BSM Administration
  • Log in to BSM
  • View set up and maintenance tasks of BSM
  • View and manage BSM licensing
  • View server deployment
  • Perform database administration
  • Perform data enrichment
  • View and manage content packs
  • View BSM downtime management
  • Set up user and Group permissions
  • Configure alerts for BSM
21

Service Intelligence Overview

  • Identify HP Service Intelligence (SI) benefits
  • Use the Service Health Analyzer (SHA)
  • Work with the Service Health Optimizer (SHO)
  • Use the Service Health Reporter (SHR)
22

Using TransactionVision

  • Identify business transactions
  • Define Transaction Management
  • Identify components of TransactionVision
  • Install the TransactionVision processing sever
  • Install the WebSphere agent
  • Work with the TransactionVision UI
  • Trace transactions using TransactionVision
  • Work with TransactionVision reports
23

Working with HP Diagnostics

  • Identify the Diagnostics value proposition
  • Identify Diagnostics solutions
  • Define the Diagnostics architecture
  • Install and configure Diagnostics
  • Navigate the Diagnostics UI
  • View Diagnostics data in BSM
24

Using the BSM Grapher

  • Define the BSM Grapher
  • View the architecture of the BSM Grapher
  • Define the usage of performance graphs
  • Define performance graphing
  • Navigate the Performance Graph Manager
  • Work with Performance graphs to:
    • Draw graphs
    • Design graphs
25

Troubleshooting BSM

  • Identify troubleshooting resources
  • Perform installation and connectivity troubleshooting
  • Perform application troubleshooting
  • View troubleshooting logs
  • Troubleshoot administration problems
HP Application Performance Management - for Operators
(Duration : 2 Days)

1

Course Introduction

  • Identify the HP Business Service Management (BSM) solution for the Advantage Inc. case study
  • Define the core features and capabilities of BSM
  • Identify the role of End User Management (EUM) in performance management
  • Analyze data in BSM using HP Business Process Monitor (BPM)
  • Analyze data in BSM using HP Real User Monitor (RUM)
  • Use HP Diagnostics (Diag)
  • Use HP SiteScope (SiS) and HP System Administration Manager (SAM)
  • Generate custom reports
  • Use Service Health (SH) and MyBSM
2

The Advantage Case Study

  • Identify the Advantage Inc. scenario
  • Analyze the use of various BSM components in the Advantage scenario
3

Introduction to HP BSM

  • Identify the characteristics of BSM
  • Correlate BSM, IT, and the business
  • Define HP Application Performance Management (APM)
  • Define HP System Management
  • Define HP Network Management
  • Define the BSM platform
  • Identify how one solution can have many perspectives
  • Use the BSM Dashboard
  • Identify the role of specific views
  • Work with the Run-Time Service Model (RTSM)
  • Define HP Service Intelligence
4

Introduction to End User Management

  • Define the basic terms for BSM 9.20 when working with EUM
  • Identify the main features of EUM
  • Identify the main features of the EUM interface
5

HP BPM Overview

  • Identify basic core BPM concepts
  • Use BPM data in BSM reports
  • Define status reports
  • Define analysis reports
  • Identify EUM utilities reports
  • View BPM data in BSM SH
  • Use BPM data to analyze performance issues
  • Use BPM data to analyze availability issues
6

HP RUM Overview

  • Identify RUM architecture
  • Define RUM workflow
  • Identify RUM features and characteristics
  • Identify RUM data in BSM reports
  • Use with the BSM Grapher
7

HP Diagnostics Overview

  • Identify the Diagnostics value proposition
  • Identify Diagnostics solutions
  • Define the Diagnostics architecture
  • Identify Diagnostics workflow
  • List Diagnostics features
  • Navigate the Diagnostics UI
  • Identify Diagnostics dashboards
  • Drill down to Diagnostics from BSM
  • View Diagnostics data in BSM SH
  • View Transaction Management in Diagnostics
  • View use cases for Diagnostics data
8

HP SiteScope and SAM Overview

  • Identify SiteScope architecture
  • Identify SiteScope features
  • Describe how SiteScope works
  • Define System Availability Management (SAM)
  • Identify SiteScope data in SAM reports
  • Identify SiteScope data in BSM SH
  • Identify SiteScope data in RTSM
9

User Reports

  • Define the functionality of the Report Manager
  • Define the key features of the Report Manager
  • Identify various report types
  • Configure and build custom reports
  • Configure and build trend reports
  • Work with the Custom Query Builder
  • Schedule reports
10

Service Health and MyBSM

  • Define Service Health functionality
  • View the working of Service Health
  • Define HIs and KPIs
  • Navigate the Service Health user interface
  • Define Service Health pages
  • Work with the 360° View page
  • Work with the Top View page
  • Define the Topology map
  • Navigate through MyBSM
  • Work in the MyBSM workspace

Encarta Labs Advantage

  • One Stop Corporate Training Solution Providers for over 4,000 Modules on a variety of subjects
  • All courses are delivered by Industry Veterans
  • Get jumpstarted from newbie to production ready in a matter of few days
  • Trained more than 50,000 Corporate executives across the Globe
  • All our trainings are conducted in workshop mode with more focus on hands-on sessions

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