EncartaLabs

Cloud Service Manager

( Duration: 3 Days )

This Cloud Service Manager training course enables you to design and deliver cloud services.

By attending Cloud Service Manager workshop, delegates will learn to:

  • Explain cloud service management terminology, definitions and concepts
  • Understand basic terminology related to cloud service management
  • Analyze an organization’s strategic assets and capabilities to successfully design, deploy, and run cloud services
  • Identify important roles involved in cloud service management
  • Understand the relationship between cloud provider and cloud consumer
  • Identify potential risks and benefits of adopting a cloud strategy
  • Produce an initial cloud adoption strategy
  • Illustrate the benefits and drive the adoption of cloud-based services within an organization
  • Identify strategies to reduce risk and remove issues associated with the adoption of cloud computing and cloud-based services
  • Analyze the impact of demand and how to "right size" cloud services at the design stage
  • Understand the cloud marketplace, and know how to differentiate between the consumer’s and provider’s perspective of a cloud marketplace
  • Implement effective demand management across cloud-based service models
  • Identify the benefits, risks and issues of DevOps within an IT organization
  • Determine appropriate structures for designing, deploying, and running cloud-based services within traditional IT organizations
  • Understand various pricing models for cloud services
  • Understand challenges with purchasing cloud-based services
  • Explain a hybrid IT cost model
  • Understand key governance requirements of cloud service provision
  • Identify cloud service management principles into ICT operations and IT service management
  • Link cloud value back to IT strategy
  • Explain IT frameworks and standards
  • Understand the complexities involved in designing, deploying, and running cloud services
  • Compare and contrast cloud service management with traditional IT service management in the existing IT organization

The Cloud Service Manager class is ideal for:

  • IT Managers
  • CIOs
  • Service Managers
  • Service Management Professionals
  • Cloud Strategy and Management Consultants
  • Service Architects, Technical Pre-Sales Consultants
  • IT Professionals

COURSE AGENDA

1

Suppliers, Brokers, and Carrier Management

  • Critical impacts of cloud computing on the service management role
  • Consequences of multi-tenancy models on service provision
2

Cloud Service Strategy

  • Subscription models and other unique financial features of cloud computing
  • Impact of incorporating cloud elements into a mixedenterprise service portfolio
3

Federated Cloud Service Desk

  • The impact for consumer, provider and intermediary of operating a cloud service desk as part of a multi-layered end-to-end support function
  • Impacts of federated cloud service desk management as it applies to SaaS, PaaS and IaaS deployment models
4

Cloud Asset Transition Management

  • Key stages of the cloud asset management life cycle
  • Usage patterns of assets in a given scenario
5

Cloud Ecosystem Management

  • Examine cloud computing as part of the wider global landscape so that you can incorporate the wider ecosystem perspective in your role
  • Explain the wider impact of cloud computing models on global business and IT
  • Governance requirements of service provision in a cloud environment (data, policy and purchasing)
6

Service Design, Project Management, Provisioning, Assurance, Reporting, Redefinition and Retirement, Capacity Planning, Deployment, and Chargeback

  • Project management principles for managing virtualization of applications
  • Service management process lifecycle stages with example scenarios
  • Service delivery responses and strategies
7

Cloud Tiers and Service Management Availability

  • Availability tiers for the main defined cloud environments
  • Maintenance strategies for multi-tenancy clouds that are appropriate to multiple levels of service provision
8

Distributed and Federated SLA

  • Key features of provider relationship management with different types of cloud SLAs
  • Service strategies across a distributed cloud scenario to ensure consistent provision in accordance with SLAs
9

Cost of Quality, Acquisition, Transition, and Operation in Cloud

  • Cost in a service transition and transformation situation
  • Priorities at the key stages of the transition and transformation processes

Encarta Labs Advantage

  • One Stop Corporate Training Solution Providers for over 4,000 Modules on a variety of subjects
  • All courses are delivered by Industry Veterans
  • Get jumpstarted from newbie to production ready in a matter of few days
  • Trained more than 50,000 Corporate executives across the Globe
  • All our trainings are conducted in workshop mode with more focus on hands-on sessions

View our other course offerings by visiting http://encartalabs.com/course-catalogue-all.php

Contact us for delivering this course as a public/open-house workshop/online training for a group of 10+ candidates.

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