EncartaLabs

Deploying Cisco Unified Intelligence Center (DUIC)

( Duration: 3 Days )

In Deploying Cisco Unified Intelligence Center (DUIC) training course, attendees will learn the task of creating reports and managing disparate data sources easier on the customer and, at the same time, present a consistent user interface and a common tool to access the varied data across multiple Cisco product families.

By attending Deploying Cisco Unified Intelligence Center (DUIC) workshop, attendees will learn to:

  • Provide a comprehensive overview of Cisco Unified Intelligence Center.
  • Demonstrate how to install, administer, and provide security for the Cisco Unified Intelligence Center solution.
  • Describe reporting concepts and capabilities and features of Cisco Unified Intelligence Center reports.
  • Provide a detailed description of how custom reports from normal data sources (Cisco Unified CCE and Cisco Unified CVP) and new data sources can be created to meet specific customer requirements.

  • A working knowledge of Unified Contact Center Enterprise is desired.
  • A working knowledge of contact center operations is desirable.

The Deploying Cisco Unified Intelligence Center (DUIC) class is ideal for:

  • Customers

COURSE AGENDA

1

Cisco Unified Intelligence Center Overview.

2

Cisco Unified Intelligence Center Installation, Administration, and Security.

3

Cisco Unified Intelligence Center Reports.

4

Cisco Unified Intelligence Center Custom Reporting.

Encarta Labs Advantage

  • One Stop Corporate Training Solution Providers for over 4,000 Modules on a variety of subjects
  • All courses are delivered by Industry Veterans
  • Get jumpstarted from newbie to production ready in a matter of few days
  • Trained more than 50,000 Corporate executives across the Globe
  • All our trainings are conducted in workshop mode with more focus on hands-on sessions

View our other course offerings by visiting http://encartalabs.com/course-catalogue-all.php

Contact us for delivering this course as a public/open-house workshop/online training for a group of 10+ candidates.

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