EncartaLabs

Implementing Cisco Collaboration Applications (CLICA)

( Duration: 5 Days )

The Implementing Cisco Collaboration Applications (CLICA) training course provides the knowledge and skills to streamline communication protocol, strengthen compliance measures, and enhance your communication systems and devices with knowledge about Single Sign-On (SSO), Cisco Unified IM & Presence, Cisco Unity Connection and Cisco Unity Express, and Application clients. Through a combination of lessons and hands-on training, you acquire the skills to maximize the agility of robust management systems. This course will prepare you for 300-810 Implementing Cisco Collaboration Applications (CLICA).

By attending Implementing Cisco Collaboration Applications (CLICA) workshop, delegates will:

  • Configure Cisco Unity Connection integration
  • Configure and troubleshoot Cisco Unity Connection and Cisco Unity Connection call handlers
  • Configure and troubleshoot Cisco Unity Express
  • Describe SSO for Cisco Unified Communications applications
  • Describe how Cisco Jabber and Cisco Unified Communications Manager IM and Presence are integrated with other Cisco or third-party applications
  • Customize the Cisco Unified Communications Manager IM and Presence and Cisco Jabber functionality
  • Configure and troubleshoot chat rooms and message archiving
  • Troubleshoot Cisco Jabber and Cisco Unified Communications Manager IM and Presence
  • Integrate Cisco Unified Attendant Console Advanced with Cisco Unified Communications Manager and Cisco Unified Communications Manager IM & Presence server
  • Configure call recording and monitoring

  • Basic understanding of networking technologies
  • Basic understanding of voice and video
  • Cisco Unified Communications Manager experience including single site dial plan, single Public Switched Telephone Network (PSTN) gateway, and Session Initiation Protocol (SIP) trunks.

The Implementing Cisco Collaboration Applications (CLICA) class is ideal for:

  • Network architects
  • Network designers
  • Network engineers
  • Network managers
  • Network administrators

COURSE AGENDA

1

Configuring and Troubleshooting Cisco Unity Connection Integration

2

Configuring and Troubleshooting Cisco Unity Connection Call Handlers

3

Troubleshooting Cisco Unity Connection

4

Configuring and Troubleshooting Cisco Unity Express

5

Configuring Single Sign-On (SSO) for Cisco Unified Communications Applications

6

Integrating Cisco Unified Communications Manager IM and Presence and Cisco Jabber

7

Customizing Cisco Unified Communications Manager IM and Presence and Cisco Jabber Functionality

8

Configuring Cisco Unified Communications Manager IM and Presence Service Compliance and Message Archiving

9

Troubleshooting Cisco Unified Communications Manager IM and Presence Service

10

Integrating Cisco Unified Attendant Console Advanced

11

Implementing Call Recording and Monitoring

Encarta Labs Advantage

  • One Stop Corporate Training Solution Providers for over 4,000 Modules on a variety of subjects
  • All courses are delivered by Industry Veterans
  • Get jumpstarted from newbie to production ready in a matter of few days
  • Trained more than 50,000 Corporate executives across the Globe
  • All our trainings are conducted in workshop mode with more focus on hands-on sessions

View our other course offerings by visiting http://encartalabs.com/course-catalogue-all.php

Contact us for delivering this course as a public/open-house workshop/online training for a group of 10+ candidates.

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