EncartaLabs

CA Service Desk Manager - CA Process Automation

( Duration: 2 Days )

This CA Service Desk Manager - CA Process Automation training course provides a solid foundation in CA SDM IT process automation, enabling repeatable and extensible automation that maximizes business efficiencies across departments, and integrates and optimizes IT operations.

By attending CA Service Desk Manager - CA Process Automation workshop, delegates will learn to:

  • Integrate CA SDM with custom CA Process Automation processes.
  • Troubleshoot the CA SDM and CA Process Automation integration.

  • Attend a training on CA Process Automation - Designer or equivalent practical knowledge
  • Familiarity with CA SDM - Administrative functions

The CA Service Desk Manager - CA Process Automation class is ideal for:

  • Application Developers
  • Application Managers
  • Build Engineers
  • Development Managers
  • Implementation Consultants
  • IT Architects
  • Service Desk Administrators

COURSE AGENDA

1

Configure the Service Desk Module in CA Process Automation

  • Configure the Service Desk Module
2

Work with CA SDM Tickets and Objects from CA Process Automation

  • Review the CA Process Automation Datasets
  • Describe how CA SDM Operators work
  • Review the types of Operators
  • Create a Change Order
  • Update a Change Order
  • Retrieve and update detailed information
  • Retrieve Change Order attributes
  • Extend functionality using base Operators
3

Initiate Process Automation from CA SDM

  • Configure CA SDM Options Manager
  • Initiate a Process based on a Change Category
  • Initiate a Process based on CA SDM Events and macros
4

Troubleshoot the CA SDM and CA Process Automation Integration

5

Implement a Use Case

Encarta Labs Advantage

  • One Stop Corporate Training Solution Providers for over 4,000 Modules on a variety of subjects
  • All courses are delivered by Industry Veterans
  • Get jumpstarted from newbie to production ready in a matter of few days
  • Trained more than 50,000 Corporate executives across the Globe
  • All our trainings are conducted in workshop mode with more focus on hands-on sessions

View our other course offerings by visiting http://encartalabs.com/course-catalogue-all.php

Contact us for delivering this course as a public/open-house workshop/online training for a group of 10+ candidates.

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