This CA Service Desk Manager - Modify Forms and Database training course provides the broad spectrum of approaches to modify CA SDM to meet your unique needs: end-user personalization, system-wide configuration, and tool-based modification. On completion of this course, you will be prepared to modify CA SDM to match your business needs.
By attending CA Service Desk Manager - Modify Forms and Database workshop, delegates will learn to:
- Adapt CA SDM to your business practices using Web Screen Painter (WSP) and Schema Designer.
- Adapt the Service Desk browser interface to your business needs to add new functionality to your implementation of CA Service Desk.
- Modify the look of CA SDM to match your branding.
- Familiarity with SQL and database theory (highly recommended)
- Attend a training on CA Service Desk Manager - Administration or equivalent experience
The CA Service Desk Manager - Modify Forms and Database class is ideal for:
- Service Desk Administrators
- System Administrators
- Implementation Consultants
- Database Administrators - Development
- Database Administrators – IT