In CA Service Desk Manager - Data Management training course, you will increase the scope of information that is available and the relevance of the CMDB to a wider audience of stakeholders by using the TWA and SQL to add additional management data repositories (MDRs) to your CMDB.
By attending CA Service Desk Manager - Data Management workshop, delegates will learn to:
- Gain an understanding of the relationship of configuration management and configuration items (CIs) to CA CMDB.
- Efficiently deliver the correct data to CA CMDB through data reconciliation and the TWA.
- Attend a training on CA Service Desk Manager - CMDB Population or equivalent practical knowledge
The CA Service Desk Manager - Data Management class is ideal for:
- Configuration Administrators
- Configuration Analysts