EncartaLabs

CA Service Desk Manager - Configure Change Management

( Duration: 1 Day )

This CA Service Desk Manager - Configure Change Management training course provides skills to efficiently navigate through CA SDM and promptly handle a change order. By doing so, you can minimize the impact to the organization of any related incidents that might arise on the implementation of the change.s

By attending CA Service Desk Manager - Configure Change Management workshop, delegates will learn to:

  • Align CA SDM change management functionality and application behavior to map to your business processes
  • Apply the most efficient workflow to meet your situation
  • Minimize the impact to the organization of any related incidents that might arise on implementation of the changeBuild tasks and create scripts to manage automated tasks used to provide support for end users

  • Attend a training on CA Service Desk Manager - Administration or equivalent practical knowledge

The CA Service Desk Manager - Configure Change Management class is ideal for:

  • Change Builders
  • Change Managers
  • Service Desk Administrators
  • Implementation Consultants

COURSE AGENDA

1

Describe the Change Management Process

  • Describe the change management scenario
  • Identify steps in the change management process
  • Describe the ITIL perspective of change and configuration management
  • Describe Configuration Audit and Control Facility
2

Administer Change Management

  • Create change management codes
  • Create change order categories
  • Compare the capabilities of CA SDM workflows
  • Configure a classic workflow
  • Modify change settings in Options Manager
  • Review predefined change management reports
3

Implement a Change

  • Submit a new change order from a template
  • Assign a change order to an appropriate approver
  • Assess the impact of the change order
  • Approve a change order
  • Deploy the change
  • Assess the outcome of the change order

Encarta Labs Advantage

  • One Stop Corporate Training Solution Providers for over 4,000 Modules on a variety of subjects
  • All courses are delivered by Industry Veterans
  • Get jumpstarted from newbie to production ready in a matter of few days
  • Trained more than 50,000 Corporate executives across the Globe
  • All our trainings are conducted in workshop mode with more focus on hands-on sessions

View our other course offerings by visiting http://encartalabs.com/course-catalogue-all.php

Contact us for delivering this course as a public/open-house workshop/online training for a group of 10+ candidates.

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