EncartaLabs

CA Unified Communications Monitor

( Duration: 3 Days )

The CA Unified Communications Monitor training course offers delegates an in-depth user and administrator experience with this powerful application. The course teaches them to analyze call performance, incidents, troubleshooting, and capacity management reports. In addition, they will prepare to monitor vendor-specific environments and perform a variety of data collection, security, and other administration activities.

By attending CA Unified Communications Monitor workshop, Participants will learn to:

  • Set thresholds to determine if your VoIP and Video over IP is performing according to your standards
  • Troubleshoot high-level and in-depth call performance issues.
  • Analyze incidents and other reports to quickly drill down to problems.
  • Plan for capacity needs by determining the current call quality, call volumes, utilization levels, and so on
  • Prepare to deploy CA UC Monitor in Avaya, Cisco, or Microsoft environments
  • Effectively complete data collection, security, and other administration activities
  • Conduct periodic maintenance of the database to help ensure that product functionality and performance are unaffected by database size

  • Familiarity with IP networking
  • Familiarity with VoIP

  • Project Managers
  • IT Services Managers
  • Network Administrators
  • System Administrators

COURSE AGENDA

1

Describe the Basic Features of CA UC Monitor

  • Identify VoIP and Video over IP challenges
  • Describe VoIP and Video over IP concepts
  • Identify key components of CA UC Monitor
2

Describe VoIP and Video Over IP Monitoring in Different Environments

  • Describe metric monitoring
  • Describe the collection of metrics from different hardware environments
3

Describe Thresholds

  • Identify performance thresholds
  • Identify codec thresholds
  • Identify call server thresholds
  • Troubleshoot exceeded thresholds
4

Examine Call Performance Reports

  • Identify collected metrics
  • Examine Call Performance reports
5

Examine Incidents Reports

  • Examine Incidents reports
  • Examine quality reports
6

Examine Troubleshooting Reports

  • Examine Calls reports
  • Examine Call Watch reports
  • Examine the Traceroute Investigation Details report
  • Examine the Phones report
  • Examine the Midstream Devices report
7

Examine Capacity Planning Reports

  • Examine Audio Call Quality reports
  • Examine Call Volume reports
  • Examine Trunk Group reports
  • Examine Voice Interface reports
8

Prepare to Monitor Vendor-specific Environments

  • Prepare to monitor an Avaya environment
  • Prepare to monitor a Cisco environment
  • Prepare to monitor a Microsoft environment
9

Manage Data Collection

  • Manage collectors
  • Manage locations
  • Manage media devices
  • Manage call servers and call server groups
10

Manage Security

  • Manage security
11

Administer the Management Console, Database, and Licensing

  • Identify Management Console and email scheduling configurations
  • Identify database management tasks
  • Identify licensing options

Encarta Labs Advantage

  • One Stop Corporate Training Solution Providers for over 4,000 Modules on a variety of subjects
  • All courses are delivered by Industry Veterans
  • Get jumpstarted from newbie to production ready in a matter of few days
  • Trained more than 50,000 Corporate executives across the Globe
  • All our trainings are conducted in workshop mode with more focus on hands-on sessions

View our other course offerings by visiting http://encartalabs.com/course-catalogue-all.php

Contact us for delivering this course as a public/open-house workshop/online training for a group of 10+ candidates.

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