EncartaLabs

CA Unified Communications Monitor

( Duration: 3 Days )

The CA Unified Communications Monitor training course offers an in-depth user and administrator experience with this powerful application. The course teaches to analyze call performance, incidents, troubleshooting, and capacity management reports. In addition, delegates will prepare to monitor vendor-specific environments and perform a variety of data collection, security, and other administration activities.

By attending CA Unified Communications Monitor workshop, delegates will learn to:

  • Set thresholds to determine if your VoIP and Video over IP is performing according to your standards
  • Troubleshoot high-level and in-depth call performance issues.
  • Analyze incidents and other reports to quickly drill down to problems.
  • Plan for capacity needs by determining the current call quality, call volumes, utilization levels, and so on
  • Prepare to deploy CA UC Monitor in Avaya, Cisco, or Microsoft environments
  • Effectively complete data collection, security, and other administration activities
  • Conduct periodic maintenance of the database to help ensure that product functionality and performance are unaffected by database size

  • Familiarity with IP networking
  • Familiarity with VoIP

  • Project Managers
  • IT Services Managers
  • Network Administrators
  • System Administrators

COURSE AGENDA

1

Describe the Basic Features of CA UC Monitor

  • Identify VoIP and Video over IP challenges
  • Describe VoIP and Video over IP concepts
  • Identify key components of CA UC Monitor
2

Describe VoIP and Video Over IP Monitoring in Different Environments

  • Describe metric monitoring
  • Describe the collection of metrics from different hardware environments
3

Describe Thresholds

  • Identify performance thresholds
  • Identify codec thresholds
  • Identify call server thresholds
  • Troubleshoot exceeded thresholds
4

Examine Call Performance Reports

  • Identify collected metrics
  • Examine Call Performance reports
5

Examine Incidents Reports

  • Examine Incidents reports
  • Examine quality reports
6

Examine Troubleshooting Reports

  • Examine Calls reports
  • Examine Call Watch reports
  • Examine the Traceroute Investigation Details report
  • Examine the Phones report
  • Examine the Midstream Devices report
7

Examine Capacity Planning Reports

  • Examine Audio Call Quality reports
  • Examine Call Volume reports
  • Examine Trunk Group reports
  • Examine Voice Interface reports
8

Prepare to Monitor Vendor-specific Environments

  • Prepare to monitor an Avaya environment
  • Prepare to monitor a Cisco environment
  • Prepare to monitor a Microsoft environment
9

Manage Data Collection

  • Manage collectors
  • Manage locations
  • Manage media devices
  • Manage call servers and call server groups
10

Manage Security

  • Manage security
11

Administer the Management Console, Database, and Licensing

  • Identify Management Console and email scheduling configurations
  • Identify database management tasks
  • Identify licensing options

Encarta Labs Advantage

  • One Stop Corporate Training Solution Providers for over 4,000 Modules on a variety of subjects
  • All courses are delivered by Industry Veterans
  • Get jumpstarted from newbie to production ready in a matter of few days
  • Trained more than 50,000 Corporate executives across the Globe
  • All our trainings are conducted in workshop mode with more focus on hands-on sessions

View our other course offerings by visiting http://encartalabs.com/course-catalogue-all.php

Contact us for delivering this course as a public/open-house workshop/online training for a group of 10+ candidates.

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