The CA Service Operations Insight training course helps Participants to overcome the challenges involved in unifying the health and availability information from the domain management tools and aligning it with the IT services. Through exercises and labs, in this course, they will be taught how to configure out-of-the-box integrations with several CA products and some third-party applications, and add integrations to extend the solution.
By attending CA Service Operations Insight workshop, Participants will learn to:
- Describe CA SOI, including the concepts, architecture, implementation options, and process, to meet your business requirements
- Analyze a corporate environment to determine the CA SOI objectives
- Properly install CA SOI in your network
- Configure CA SOI options, including CA Embedded Entitlements Manager (CA EEM) single sign-on (SSO), email, CA Service Desk Manager, Java Network Launching Protocol (JNLP) settings, client options, and reporting
- Customize the Operations Console and work with service models to establish an escalation policy
- Respond to and manage source events and the resultant alerts
- Implement service level agreements (SLAs) and maintenance schedules
- Monitor customer impact and take appropriate actions
- Configure role-based security for users and groups
- Monitor services and alerts using the Mobile UI
- Basic knowledge of the Windows Server operating system
- Working knowledge of fundamental networking concepts
- Basic knowledge of one or more infrastructure domain managers such as CA NSM, CA Spectrum Infrastructure Manager, CA CMDB, or CA eHealth
- Administrators
- Operators
- Application Developers
- Business Analysts