EncartaLabs

CA Service Desk Manager - CMDB Administration

( Duration: 2 Days )

In CA Service Desk Manager - CMDB Administration training course, participants will be taught about managing configuration items (CIs) and how to design a data management strategy to populate the CA CMDB with trusted data. They will examine the TWA and learn about using GRLoader and SQL with it.

By attending CA Service Desk Manager - CMDB Administration workshop, Participants will learn to:

  • Tailor CA CMDB to suit your environment
  • Manage data in CA CMDB
  • Import data into CA CMDB

  • Knowledge of CA Service Desk Manager - Administration

  • Configuration Managers
  • Configuration Administrators
  • System Administrators

COURSE AGENDA

1

Describe the CA CMDB

  • Define key configuration management concepts and the role of the CMDB in ITIL
  • Define the importance of CMDB in configuration management
  • Describe CMDB use cases
2

Review the CA CMDB Architecture

  • Define the CMDB architecture
  • Describe the CA SDM components used for the CMDB
3

Administer the CA CMDB

  • Use the SDM web interface to manage CIs
  • Organize CIs into families and classes
  • Update reference data
  • View data using the MDR Launcher
4

Edit Configuration Items

  • Identify features of logging
  • Edit CIs using the Edit in List function
  • Assign families to Base Object CIs
  • Assign and compare CIs using the versioning function
5

Manage CIs Using CMDB Visualizer

  • Search and display CIs
  • Trace CI relationships and create filters
6

General Resource Loader

  • Use the GRLoader utility to bulk load or update Configuration items
  • Use the GRLoader utility to bulk load CI Relationships
  • Use the following formats as input to the GRLoader utility:
  • Microsoft Excel spreadsheets
  • Comma separated value file (CSV)
  • JDBC and ODBC data sources
  • XML
7

Identify Data Management Aspects of CA CMDB

  • Describe a data gold standard
  • Describe the reconciliation process
  • Describe data federation
  • Identify data management best practices
8

Describe Data Staging and the Role of the TWA

  • Navigate the Transaction Work Area (TWA)
  • Load CI and relationships into the TWA
  • Update/edit transactions in the TWA using the SDM web interface and SQL queries
  • Load transactions from the TWA into the CMDB
9

Configuration Audit and Control Facility Overview

  • Describe Configuration Audit and Control Facility (CACF) and it’s key concepts
  • Identify the main components of CACF
  • Describe how the components work together
  • Describe how CACF is used by Change Management
10

Configuration Audit and Control Facility Administration

  • Administer the change verification environment
  • Identify the administrative components of CACF
11

CACF Change Management Example

  • Perform change verification using CACF
  • Create a change order
  • Follow the change order through its lifecycle Describe the reconciliation process
12

Case Study: Perform a generic Implementation of a CMDB

  • Identify data sourcing mechanisms and best practices for populating the CMDB
  • Add a new MDR to the CMDB

Encarta Labs Advantage

  • One Stop Corporate Training Solution Providers for over 3,500 Modules on a variety of subjects
  • All courses are delivered by Industry Veterans
  • Get jumpstarted from newbie to production ready in a matter of few days
  • Trained more than 20,000 corporate candidates across india and abroad
  • All our trainings are conducted in workshop mode with more focus on hands On

View our other course offerings by visiting www.encartalabs.com/course-catalogue

Contact us for delivering this course as a public/open-house workshop for a group of 10+ candidates at our venue

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